A simple issue, turned into a grand adventure.
A couple years ago, my sister purchased an IPhone 5 for me from Gamestop. Got an AT&T Prepaid plan and it's been smooth sailing up until a few days ago. I was finally going to upgrade to an IPhone X, even got to the point of swapping the SIM into the new phone. Turns out it was still locked to a Sprint account, so I abandoned that transaction with haste. However, upon putting my SIM into my old phone again, I noticed LTE was not working. Calls weren't being made. I discover my device has been "blocked from network use" as the automated voice tells me when I try to call anyone. I take it to the AT&T store, they have me on the phone with customer service. No progress there. Baton passed to store employees again. They "do some digging" and shockingly tell me that my phone was reported lost or stolen. Flabbergasted by the mere thought, I say there's no way that could be. The employee warns me of the shady practices involving used phones. (insert obligatory upsell situation) So, tail between my legs, I go home to investigate. I run the IMEI number on Swappa's free ESN/Blacklist checker...thingy. The website informs me this device is NOT reported lost or stolen, and is NOT on the blacklist. Now I don't know who to believe, or what to do even. Obviously my phone is not working, only contacting other IPhones when on wifi. Other than that it's a paperweight. Terrified to attempt purchasing another used phone, too poor to afford a new one (hence why I'm on Prepaid). So I come to you, oh wise community, what would YOU do in this predicament?