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New Member

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2 Messages

Tue, Jan 21, 2020 3:20 AM

A regular contact of mine is showing up in my iMessages as “AT&T Service Contacts”

This issue has occurred since Saturday 01/18/2020 where a regular contact of mine is showing up in my iMessages as “AT&T Service Contacts” instead of their actual name. When I go to create a new message to this person, it shows up fine.

Responses

QuarryRye

ACE - Master

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3.2K Messages

4 weeks ago

Check your contact for "AT&T Service Contacts." I'll bet your friend's number got added to it by mistake so you have to delete it from there.
**Disclaimer: I don't work for AT&T, have never worked for AT&T, and have never been compensated by them in any way, shape, or form**
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New Member

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2 Messages

@QuarryRye I have, it’s not in there. I’ve checked every day now and unsure why the issue is occuring

mobilemax

Employee

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791 Messages

4 weeks ago

Hello,

I would delete out the contact and thread and re-add them fresh. Usually there’s a setting, but it can take a while to go through everything. Remove and re-add seems to resolve these scenarios.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.