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New Member

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2 Messages

Thu, Oct 22, 2020 2:12 PM

800 Upgrade Offer

I’m wanting to take advantage of the upgrade promo out and have that $800 credit, but in the terms and conditions where it says eligible smartphones I don’t see the S20 FE listed. The phone is work 280 on AT&T trade in though, so I wonder if it qualifies.... I want to get a new iPhone but only if I can get that to reduce the monthly payments. 

Responses

Brand User
ATTHelp

Community Support

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140.2K Messages

a month ago

Hi @Psap9127,

 

Thank you for reaching out. We are more than happy to take a closer look into this for you.

 

For the ongoing promotional offers for iPhone 12 and variants, the Samsung Galaxy S20 Fan Edition device does not qualify for trade in at this time. This may change in subsequent weeks, so we recommend you be on the lookout.

 

Let us know if this helps.

 

Doyin, AT&T Community Specialist.

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

a month ago

I'm confused because I went into a retail store and the associate who helped me said it would qualify and I ordered a pro at this information. The phone is worth enough it fits the requirements for the promotion, but just isn't listed. Do I need to cancel my order? I have no intentions on buying that phone without the credit. 

Brand User
ATTHelp

Community Support

 • 

140.2K Messages

a month ago

Thank you for responding @Psap9127.

 

The Samsung Galaxy S20 Fan Edition isn't currently applicable for trade-in based off of the "See full offer details" eligible trade-in devices.

 

If the device isn't listed here as a guaranteed for trade-in, then we recommend going back to cancel this order.

 

Vincent, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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