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Contributor

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1 Message

Thu, Aug 29, 2019 9:39 PM

5Ge MUCH slower than old LTE

Ever since ATT rolled out this new 5Ge thing instead of LTE I’ve been getting exponentially slower cellular data than usual. Using the ookla speed test app I used to get 60-70 mbps with LTE (which really isn’t that fast to start with) but ever since my phone has started displaying 5Ge at the top I have been consistently getting only 2 or 3 mbps. It’s really halting my productivity. Anybody know why? I’m on an iPhone 8 btw. 

Responses

Ulak34

Associated Member

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158 Messages

a year ago

Reset you Network settings, then run the speed test again. 

I've seen 5Ge pulling 120mbps for some folks. 

*I am a trusted partner that is associated with AT&T, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

10 months ago

How does one go about resetting their network setting? I'm having the same issue. In fact, I was laughing while trying to load this page because I was on 5Ge and the page actually wouldn't load at all. I'm had to wait till I got home on my wifi. 

Ulak34

Associated Member

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158 Messages

10 months ago

@dnlAmzg 

On an iPhone it's Settings > General> Reset > Reset Network settings. 

*I am a trusted partner that is associated with AT&T, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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4 Messages

10 months ago

I have reset network settings several times and the speeds still come to a halt on AT&T. AT&T is not winning anyone over with the band indicator change. infact this will cause the outlook to be on 5G in any other aspect to be a negative. (bad experience, scared to use it)

I get its a 4G band label change or a hybrid of 4G with a possible 5G cap but the only thing showing evident is it's ability to meet or exceed older mobile network performance. aka brokey please fixy.

Thanks

New Member

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1 Message

8 months ago

I work downtown Fort Worth and my service down here has gotten exponentially worse since the "switch." Label change or not, whatever they're doing (or trying to do) behind the scenes isn't making the situation any better.

New Member

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1 Message

a month ago

Ever since I switched from Verizin last month to AT&T Samsung 20 something phone (I think) the 5G service is running SO EXPONENTIALLY slow its at the point of ridiculous! Brand new phone and no matter WHERD I'm at or WHAT I'm doing trying to navigate the internet or any apps is like TORTURE!! I don't know to do, but this is just absolutely unacceptable. I can't do anything from my phone now. Even this page took minutes to load.

New Member

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2 Messages

a month ago

I got the galaxy s20 ultra when my note 10 plus broke. The phone itself is nice but the service is horrible. The 5G data is worse than line of site internet. Im getting 4mbs down. I cant even use my CRM we have to use for my job. You also cant set it to use the 4g network instead of the 5G. I want my money back , I feel like charging an arm and a leg for a "better" phone on a "better" network that is not even close to what the old phone was doing is down right criminal. How do you sell a $1500.00 phone for a network that is virtually nonexistent? 

New Member

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2 Messages

a month ago

yours is doing better than mine. Im getting around 4mbps, cant use anything I was able to use when I had an older phone on 4g lte. I cant stand this, I might have to switch providers. 

Davenlr

New Member

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23 Messages

a month ago

I think all this 5G stuff is hype.  Same house, T-mobile 5G is 2-4Mb/s, Sprint 4G is 8 Mbps, and AT&T 5Ge (4G+) is 168Mbps.  That is why I am not worrying about my 5G phone not actually connecting at 5G.  I am afraid the speed will actually go down.

 

New Member

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3 Messages

10 days ago

my 4G data has slowed considerably in Bakersfield CA...apparently they are doing “5G” upgrades here...is this something that is going to get better? 

New Member

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1 Message

9 days ago

Same in Atlanta but 0 to 1.5mpbs down with “new” 5ge on new iphone using Ookla.  Had 40Mbps before.  Reset “Network Settings” multiple times with no change in speed.

New Member

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3 Messages

9 days ago

It's unbelievable how awful ATT customer service is...it took like 8 calls just to find someone helpful enough to tell me to reset network settings. Which of course did nothing at all. It really does not seem like ATT cares enough to even try to keep me as a customer. They just don't care at all. Everyone warned me about ATT. They said you'll regret it. They were right. Luckily i just realized my phone also works with verizon so that's where I'll be going. F ATT

New Member

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1 Message

5 days ago

Same issue here. Before 5ge, service was great. Now in those same areas, I show 3 bars and the data is completely useless. Won’t load a page or send an iMessage - nothing. When are they going to fix this?! It’s been well over a year now. 

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