The new iPhone 15
rodrigoluz786's profile

1 Message

Tuesday, November 28th, 2023 4:05 PM

5G not working for my phone (prepaid wireless, iPhone 15)

My 5G connectivity was working fine up until Sunday, which was the day I renewed my monthly prepaid plan. After the renewal date, I can still call/text, but 5G connectivity is basically gone. I tried refreshing my connection on the AT&T website, but this resulted in an error.

Community Support


229.8K Messages

3 months ago

We'll be happy to assist you with 5G, @rodrigoluz786.


You'll need to make sure that you're on a plan that includes 5G. For postpaid service, that would be any of the unlimited data plans. For prepaid, that would be the Unlimited Plus plan. 


If you are on one of these plans and still aren't getting 5G, even in areas where your friend is, try resetting your network settings by going to Settings > General > Reset > Reset network settings.


Let's provide you with the Prepaid support number!

For Prepaid support call 611 from AT&T mobile phone 800.901.9878 everyday, 7am - midnight local time. For support while abroad, call +1.408.962.1025 Available 24/7 free from mobile device.


We hope this helps! Reach back out to us if you have additional questions!


Thank you for reaching out to our AT&T Community Forums!

MatG, AT&T Community Specialist 

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