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Luis_D1's profile



1 Message

Wed, Feb 14, 2018 3:19 AM

XT1045 Not being able to get unlocked

Hello guys. I have a problem with a XT1045 Moto G 1st gen i bought, its working properly, it has Android 5.1... I saw it was locked to ATT so i tried putting in another sim and as a matter of fact it requests me the unlock code. Then i requested the unlock code from you guys, got it without an issue but when i try to put it, says its wrong. The device has the original software... Im up to the 3rd try and don't want it to get locked to at&t forever since im going to send it outside the US.


Let me know what can we do please.


Heres the information:


Device IMEI number: x
Request number: x
Thank you!

Community Support


204.1K Messages

5 years ago

Hello @Luis_D1,

Thank you for bringing this to our attention via the Community Forums! I would be more than willing to assist you with this.

We have received your private message, and have sent a reply. You can find this in your Forum’s Inbox; this is located in the upper right-hand corner of your screen.

We look forward to your response!

Jax, AT&T Community Specialist

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