For the mom who gives us everything - Mother's Day gifts that connects us.
The Samsung Galaxy S24
maimo10's profile

2 Messages

Saturday, March 2nd, 2024 12:57 AM

Wifi calling not working

Wifi calling has not worked properly on my samsung galaxy s23 plus for close to a year. Randomly my wifi calling will not work and I will miss calls and messages. When I send an outgoing call the party receives my call but neither of us can hear each other. Wifi calling was working normal until I enabled call filtering in the at&t security app. I have disabled call filtering and am still encountering constant issues with wifi calling. My internet connection is strong and stable and I have reset network setting in my phone as well as restarted both my phone and modem. I have tried clearing caches in apps amd that did not work either. The only thing that works for a brief moment is disabling and re enabling wifi calling. However the problem quickly returns. Please help as I am missing calls and texts constantly.

Community Support

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231.5K Messages

2 months ago

Hello @maimo10,

We understand how important it is to stay connected, Let's help get your WiFi Calling working again,

 

Wi-Fi Calling lets you talk and text from indoor locations where it’s hard even for a strong cellular signal to reach. Wi-Fi Calling can be used in the Domestic Coverage Area. Check out our compatible AT&T WIFI calling devices to make sure you are getting the best connection with the Wi-Fi calling feature. 

 

Once you have confirmed your device is compatible and your on a postpaid AT&T wireless account provisioned with HD Voice. You will then check your Wi-Fi settings to set up and turn on the Wi-Fi calling feature:

  1. Tap Settings on your phone, then tap Cellular (Apple devices) or Connection (Android devices).
  2. Check if Wi-Fi Calling's listed.
    • If it is, select Wi-Fi Calling.
    • If not, your phone isn’t compatible

Turn on Wi-Fi Calling so it’ll work when you need to make and receive calls. Keep in mind Wi-Fi automatically connects to almost any Wi-Fi network when cellular service is limited or unavailable.

 

Have more questions about Wi-Fi Calling? Get more information on our Wi-Fi Calling FAQ page.

I hope this helps improve your wireless experience. If it does not, check our our Mobility Troubleshooting hub for more information!  We're here if you have any questions. 

 

We hope this info helps. If you have any more questions or concerns let us know so that we can provide support.

Jessica D, AT&T Community Specialist

2 Messages

2 months ago

Extremely unhelpful response. I have a wifi compatible phone and as I stated in the original post my connection is strong and stable.

Community Support

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231.5K Messages

2 months ago

Hi @maimo10,
We understand and would like to point you in the right direction.

After reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support. To assist you best, we encourage you to review our
Contact Us page (https://www.att.com/support/contact-us/) to identify what method you’d prefer to reach out for this account level help. You can call, chat, or reach out via social media and we can review your specific issue and provide you support. We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.

 

Thank you for contacting AT&T Community Forums.
Iris, AT&T Community Specialist.

New Member

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14 Messages

2 months ago

They really like to give you useless information here My Wi-Fi calling also doesn't work on my S23FE provisioning failed every time had a technician out been on the phone with AT&t for hours still no Wi-Fi calling and they like to give you answers like the one in this post completely useless information

1 Message

8 days ago

Did you ever get this fixed?  i have the exact same issues.

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