Contributor
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2 Messages
wifi calling invalid 911 address problem
I have a Samsung galaxy 7 android phone. WIFI calling does not accept my correct 911 address which I verified with the post office. I did a network reset.
Still won't let WIFI calling work at this location.
What is the solution?
Accepted Solution
Official Solution
ATTHelp
Community Support
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231.3K Messages
5 years ago
Hi, @marvingorden,
The database of 911 addresses is controlled by your local government. You will need to call non-emergency services to have it fixed in their system.
Have a great weekend!
James, AT&T Community Specialist
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marvingorden
Contributor
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2 Messages
5 years ago
They tell me ATT does not have the complete data base in that system. The correction needs to be at ATT.
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FiestaFan
Contributor
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1 Message
5 years ago
I, too, have verified with local government agencies my address as a valid emergency 911 address. This is AT&T’s issue and needs to be resolved on their end.
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jrjrwilliams
New Member
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2 Messages
3 years ago
So it seems like this problem is still around even 2 yrs later. I recently replaced a t-mobile sim card with a AT&T sim card in my iPhone and now I can no longer use wi-fi enabled calling. I get the same message as I'm seeing on these posts from 2 yrs ago. And my address is correct and it was working fine with the T-Mobile sim card. So AT&T what's up?
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ATTHelp
Community Support
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231.3K Messages
3 years ago
Let's try to set up your device on Wi-Fi Calling, @jrjrwilliams!
If you haven't already, we recommend the following steps to enable Wi-Fi Calling on your device:
For Android: Wi-Fi Calling is located in Settings, Call Settings, and Quick Start menu, and is enabled from any of these locations.
For iPhone: Go to the Settings menu on compatible device, click Phone Settings, and set up Wi-Fi Calling.
Customers are asked to provide an address for E911 emergency call routing. No additional software or apps are needed.
Find out more at Stay Connected with Wi-Fi Calling.
We hope this info helps!
Lar, AT&T Community Specialist
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jrjrwilliams
New Member
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2 Messages
3 years ago
Thanks but the address has been validated with the usps and even when I purposely enter a wrong character I get promoted to chose the right address. When I choose the selection offered it still gives me the error. And the “use this address” button is greyed out so I can’t force it to use it. Any other thoughts?
(edited)
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ATTHelp
Community Support
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231.3K Messages
3 years ago
Hi @jrjrwilliams,
Thank you for providing us with more information.
A work around others have used would be to input another address aside from yours. The location information is basically used in case a 911 operator can't verify your location if you are unable to tell them. Are you saying you are unable to input any address at all? Or is the error from you inputting your actual address?
Collin, AT&T Community Specialist
(edited)
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cheyelo
New Member
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1 Message
3 years ago
I too can not turn on wifi calling with my address. The address was created and given to me specifically for 911 purposes. I've lived here for 30+ years so I'm pretty sure it's right. :(( The app offers 2 choices for my address - Lane vs LN - both are correct - yet I still get the same error message saying the address is invalid. How can it be invalid if you provide it as a choice?!
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maroon310
New Member
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1 Message
3 years ago
I have the same problem as jrjrwilliams. I have verified with USPS and 911 that my address is registered and correct. The problem lies with AT&T!
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Ciccijmk
New Member
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1 Message
3 years ago
I've tried several addresses that I know have worked in the past with AT&T, still invalid. Please help!
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