The Samsung Galaxy S24
needhelpnow13's profile

1 Message

Sunday, February 25th, 2024 12:50 AM

Wifi Calling - I am not receiving messages sent to me when I am outside of wifi

Hello, 

I am not able to receive messages that are sent to me when I am outside of wifi.  So I can receive a message if the person sending it sends it when I am in wifi, otherwise I do not get it.  Wifi calling is enabled, I have restarted my phone, disabled/enabled advanced messaging, reset my network settings, and I am unable to refresh my connection.  Any help would be much appreciated.  I need this figured out quickly.

ACE - Sage

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116.9K Messages

2 months ago

So in other words Wi-Fi calling works but cellular does not? On the 22nd a lot of phones were knocked off the network due to a massive outage on AT&T's part. If you are still without cellular service go to an AT&T store and have them replace your SIM card 

Community Support

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231.2K Messages

2 months ago

Hi @needhelpnow13, thank you for reaching out to us. We Understand your concern here. As we look into the issue we see that there might be some ESim issue or error, worry not we'll help you with this. 


After reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support.  To assist you best, we encourage you to review our
Contact Us page to identify what method you’d prefer to reach out for this account level help.  You can call, chat, or reach out via social media and we can review your specific issue and provide you support.  We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.


Thank you,

Rosy, AT&T Community Specialist.

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