Gift your grad endless possibilities. Celebrate right now and connect them to their brightest future.
AT&T related help: Get info about device unlock eligibility
Why was my unlocking phone request denied?
I have had my phone since 2018 and they said I was denied for unlocking my phone but gave me no reason why.
4 months ago
Hey there @lavadagail, we certainly understand you concerns with needing to submit your device unlock request, and we'd like to provide more information on how to complete the process.
First, we want to make sure that you've reviewed and confirmed that you've met all device unlock eligibility requirements:
If you have your request number and your device IMEI, you can go online to check the status of your device unlock request. If you've used the wrong email, you'll need to submit another request online with the correct information, then be on the lookout for your confirmation email.
We suggest you give these options a try and reach back out to us if you run into any errors!
Thanks for seeking help from the AT&T Community Forums.
Whitley, AT&T Community Specialist
3 months ago
What if u bought it from pawn and can't contact previous owner how do I get unlocked then feel me ....