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Contributor

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1 Message

Tue, Nov 3, 2015 1:39 PM

Why is this not covered under warranty?

I was told the problem is that the LCD was bleeding out. So according to the AT&T Store I bought my phone at, this is an issue that is covered under warranty. Then I was told that it is not covered under warranty because of physical damage. There is virtually zero physical damage to my 3 week old Galaxy Note 5. At the Warranty center they had me file an insurance claim. I did that because I need a phone, but now I'm being charged a $100 deductable to replace a defective phone that is 3 weeks old.

 

So as the title says, why is this not covered under warranty?

 

This is what it looked like yesterday:

 

This is what it looks like today:

Responses

lizdance40

ACE - Sage

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76.4K Messages

5 years ago

Do a little research on how this is caused so you have enough information to back your case.

I assume you have taken good care, did not drop, change the screen, or anything that would cause the problem.

 

Once you have your ducks in a row, you can either go back at ATT or go to Samsung directly.

You can contact Samsung through a local Best Buy, they have a Samsung desk and have helped me in the past.

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
GLIMMERMAN76

ACE - Expert

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19.8K Messages

5 years ago

contact samsung directly.  That is a glue problem under the screen

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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