The Samsung Galaxy Z Flip4
wetbar's profile

Curator

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12 Messages

Tuesday, July 15th, 2014 9:37 PM

Why is at&t charging me shipping for shipping me a bad phone?

So I have a warranty claim and att send me a new phone.  works for about 2 weeks and craps out.

At&T charged me shipping again for a phone they shipped that didnt work.  How is it my fault att ship me a bad phone? 

redpoint73

Professor

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3K Messages

9 years ago


@661Omar wrote:

 

There is not a warranty in the entire retail world that will cover shiping charges for a return or an exchange. 


Actually, there are a number of online retailers that offer free return shipping for any reason (even if you just change your mind, etc.) including Zappos, ShoeBuy, Nordstroms, Apple, and others.

 

But I'm just paying devil's advocate a bit here.  I agree with your core point.  Its not AT&T's policy to pay for return shipping for warranty service.  I would understand if the product was obviously defective out of the box, I might expect shipping to be paid for by AT&T.  But for a device that is 2 weeks old, while frustrating; basically falls into another warranty claim, for which shipping is paid for by the customer.

 

 

661Omar

Scholar

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85 Messages

8 years ago


@redpoint73 wrote:

@661Omar wrote:

 

There is not a warranty in the entire retail world that will cover shiping charges for a return or an exchange. 


Actually, there are a number of online retailers that offer free return shipping for any reason (even if you just change your mind, etc.) including Zappos, ShoeBuy, Nordstroms, Apple, and others.

 


Those retailers are offering return shipping as parrt of their regular sales policy... A return within the allowed return period. They may even ship to you (inittially) for free as well. Presumably, that was their stated policy at the time of purchase. 

 

The case in this thread sounds as if the customer paid for shipping, 2 weeks later, the phone stopped working and the customer was attempting to make an issue of a provision he ghad already agreed to and paid for. 

 

And yes, the examples you offered are not related to warranty returns/exchanges... I was specific enough to state that I was describing a "warranty return". In fact most manufacturers do include terms in their warranties that you are responsible for shipping to their facility as well as from there facility (after a covered item has been repaired).

 

As an example, here is a major well known power tool manufacturer's warranty on its power tools:

 

  • We will repair, without charge, any defect due to faulty material or workmanship.
  • Please return the complete unit, transportation prepaid, to any XXXXXX  & YYYYYYY or ZZZZZZ Certified Service Center.
  • These warranties do not cover failures due to abuse, accidental damage or when repairs have been made or attempted by other than XXXXX & YYYYYY  and it’s Authorized Service Centers.
  • These warranties give you specific legal rights, and you may have other rights which vary from state to state. Should you have any questions, contact your assigned Service Center (proof of purchase may be required).

I think it is clear that their use of "transportation prepaid" required the customer to cover the round trip shipping for their warratnied item. 

 

 


@redpoint73 wrote:
But I'm just paying devil's advocate a bit here.  I agree with your core point.  Its not AT&T's policy to pay for return shipping for warranty service.  I would understand if the product was obviously defective out of the box, I might expect shipping to be paid for by AT&T.  But for a device that is 2 weeks old, while frustrating; basically falls into another warranty claim, for which shipping is paid for by the customer. 

Right,,, I figured what you were up to... LOL and I agree with the last few points that you made.

 

My main intent in this thread ws not to offend te OP. But to simply let him know that in my opinion, he was adding to his own frustrations by making an issue of a non-issue... I simply don't get why people choose to stress themselves out when they should realize claiming entitlement to some matter does not require those around them to agree with or conceed.

 

Then again, may be I should practicve what I preach... it is after all, their choice!

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