Available Now: Buy the new iPhone 14, iPhone 14 Pro and iPhone 14 Pro Max from AT&T!
The Samsung Galaxy Z Flip4
gagagagagag's profile

Contributor

 • 

1 Message

Wed, Feb 20, 2019 6:26 PM

Why cant AT&T unlock my Galaxy Note 9

I have a Galaxy Note 9 which I got from a BOGO sale, I need to have this device unlocked because I'm leaving the country. I have 10 lines and I've spent 1,000's of dollars with AT&T. They said in order for me to unlock the device it has to be fully paid off. My question is, how can I pay off my device if I get a promotion for it each month, and don't pay anything for it? I called AT&T numerous times and it seems like no reps were able to help me. This is so ridiculous I feel like leaving AT&T together with my 10 lines.

ACE - Sage

 • 

100.4K Messages

4 y مضت

Those are the rules.   They are for everyone, no matter how much orvlittle they spend.

You can rent a phone while abroad, unlock an old one, or use a roaming plan.  

   And now we know you don’t read the bill.  🤨

You are billed every month and a credit is applied against the installments.  You can pay off the phone online, but you credits will stop if you do.

 

Need help?
Fix, replace or check device delivery
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.