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zimuhd's profile

Contributor

 • 

3 Messages

Tuesday, January 31st, 2017 7:31 PM

What are the steps to update my LG G3 D850 device software?

What are the steps to update my LG G3 D850 device software with a non AT&T sim installed. The unblocked device software status is D85010d while the android version is 4.4.2

 

Accepted Solution

Official Solution

tim horton

Professor

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1.3K Messages

6 years ago

No available steps. You need an active AT&T simcard to get the firmware update.

Accepted Solution

Official Solution

Lilybell2

ACE - Professor

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2.1K Messages

4 years ago

@Jullee411

 

The tutorial/instructions for downloading and installing version H91010v are located here:  https://www.att.com/device-support/index/LG/LGH910/

 

Troubleshooting instructions are available here:  https://www.att.com/support/ts/wireless/Troubleshoot&Resolve

 

 

 

(edited)

Contributor

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3 Messages

6 years ago

This is not fair enough, the device has been unblocked and non AT&T sim installed
The current software information are as follows:
- Android Version; 4 . 4 . 2
- Baseband Version; MPSS.DI.2.0.1.cl.13-0009-M8974AAAAANPZM-l
- Kernel Version; 3 . 4 . 0
- Build number; KVT49L.D85010d
- Software Version; D85010d
Each attempt to update the software returns "your device is up to date".

Regard

Lilybell2

ACE - Professor

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2.1K Messages

6 years ago


@zimuhd wrote:
This is not fair enough, the device has been unblocked and non AT&T sim installed
The current software information are as follows:
- Android Version; 4 . 4 . 2
- Baseband Version; MPSS.DI.2.0.1.cl.13-0009-M8974AAAAANPZM-l
- Kernel Version; 3 . 4 . 0
- Build number; KVT49L.D85010d
- Software Version; D85010d
Each attempt to update the software returns "your device is up to date".

Regard


Unfortunately, it is typical that AT&T branded devices have carrier customized software that can only be updated when the device is connected to the AT&T network, which requires an active AT&T SIM card.  You are getting the "Your device is up to date" message because there are no updates available for your device in its present status, e.g., no AT&T SIM card installed and not connected to the AT&T network. 

 

David606

Employee

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3.5K Messages

6 years ago

You must be connected to the AT&T network to get an OTA update.

Contributor

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3 Messages

6 years ago

How do I connect to AT&T network with a non AT&T sim? The device has been unblocked and had a non AT&T sim installed.
Lilybell2

ACE - Professor

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2.1K Messages

6 years ago


@zimuhd wrote:
How do I connect to AT&T network with a non AT&T sim? The device has been unblocked and had a non AT&T sim installed.

You cannot connect to the AT&T network without an AT&T SIM card.  Additionally, the phone must be physically located within an area where the AT&T network is reachable.  As you are not residing within the USA, this is not possible. 

 

Jullee411

Teacher

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24 Messages

4 years ago

I have an active att sim card and still not receiving updates. Worse thing I ever did was to go with att. Nobody will answer any of my questions in this forum. What's the point in having it?

Lilybell2

ACE - Professor

 • 

2.1K Messages

4 years ago


@Jullee411 wrote:

I have an active att sim card and still not receiving updates. Worse thing I ever did was to go with att. Nobody will answer any of my questions in this forum. What's the point in having it?


What are your questions that have gone unanswered?

 

 


Jullee411

Teacher

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24 Messages

4 years ago

I have asked the same question a few times and can't seem to get an answer. Att pushed updates to my LG v20 only up to the h91010r. I need the latest update of h91010v. A Rep told me it was sent to my phone and to restart my phone in 24 hours to get the update. That was 2 weeks ago and I still don't have it. Another Rep told me to contact LG for the update even though LG does not have the att update as att does over the air only. I just want the update sent to my phone but nobody seems to want to help me. I've called, I've done online chats, and I contacted LG. That is my problem which is not being answered. Do you know what I can do? 

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