The Samsung Galaxy S24
sams63's profile

New Member

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38 Messages

Thursday, June 9th, 2022 5:10 AM

Warranty runnaround on ATT Samsung

How do I get in touch w/ actual warranty dept ? My Samsung A12 won’t even transfer my info, data from I phone “source”. Only 32 GB of storage, half of 2015 gen I phone 6. Need exchange to A13, next model, same $, 64 GB.

Really thought Samsung WAS a good product. “Corporate” sending me same inadequate phone doesn’t work.

For the tech helpful folks here.... only 90 “contacts”, 1500 photos, no videos, NO music/ I pod/ downloads, NO video services.

Family messages/ photos, even texts w/ out pics, will not transfer “phone to phone”. When process stops”not enough storage”, available storage shows still “5GB”. Not enough for texts ?

Took 6 hrs, 4 attempts to “try” to transfer data. Connected phone to phone w/ USB.

Simple solution would be warranty swap for next model up, that is same retail $.

As usual, call center MXI employees can not process warranty swap. Out of the box brand new A12 has “warranty through September”. Only a 3 month warranty ?

This is what I get for bragging on Samsung, running down overpriced I phone. Karma ! Thanks everyone.

Accepted Solution

Official Solution

ACE - Sage

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117K Messages

2 years ago

Not a warranty problem. It's a "you bought a cheap replacement and didn't consider the lack of storage needed to match or surpass the previous device" problem. 

  And returning and exchanging the phone you have for a phone with more storage is not a warranty issue. If you are within 14 days of your purchase oh, you can exchange your phone after you have factory reset and repackaged it with all of the original packaging. There is a $55 restock fee on used returned devices.

Former Employee

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32.9K Messages

2 years ago

🤦‍♂️

ACE - Professor

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3K Messages

2 years ago

Are you trying to use which app?

a.  AT&T Mobile Transfer

b.  Samsung Smart Switch

FYI - Inability to transfer info between phones is not a warranty claim. 

ACE - Sage

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117K Messages

2 years ago

BTW, Samsung A12 has a SD slot for extra storage for photo, contacts or music etc.  Pick up a good SanDisk SD and try again 

New Member

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38 Messages

2 years ago

Thanks so much.... I purchased it from the ATT store ($30). Does not increase storage of phone, only supplies extra storage.... like a computer chip “cloud”. One has to get on a computer to download, view info stored in SG card.

You seem knowledgeable.... couple of questions about this A 12.

Found our the hard way AFTER the fact about A12 having only 32 GB, less than half of my 4 yr old I phone. Thanks to helpful Brian at store, 5-7 GB needed to operate phone ! “Customer available storage”.... 25 GB !

Is this why USB cable direct connect took 6 hours, w/ out transferring my info ?

Another question.... “at rest” not being used at nite, A12,goes from fully charged to 2% by morning. Is this normal ? My 4 yr old I phone would “at rest” discharge also.... before I replaced my battery. Why would a new out of box A 12 discharge not being used ?

I cannot download MY e mail to A12, but this Gmail I never used has turned into a spam/ junk mail warehouse ! Since Thurs activation, I had to take time to individually delete over 600 spam mails !! I don’t even use this “Gmail” !

Last question....  while A 12,will not “allow” my outbound texts to be delivered, my “inbound” text box has been swamped by “robot spam” from companies I heave never interacted with !! Was a once in awhile thing before on the I phone.

Had to “delete” over 120 “robot messages”. “Lending tree” & McAfee worst offenders here & in the Gmail. !

Info...  I have not set up a “Samsung account” yet. A 12 won’t let me !!

Thanks again for the info !

This customer forum IS my “tech suppprt”..,, thanks everyone !

New Member

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38 Messages

2 years ago

P.S.   Tried both “Smart switch” & “ATT transfer”..... same result w/ either, over 6 hours total not transferring everything.

Community Support

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231.3K Messages

2 years ago

Hey there @sams63.  Let us help you with transferring your info to your new Samsung A12.

 

We are glad to hear that our ACE's above have provided you with some great information. 

 

When transferring with AT&T Mobile Transfer you want to:

  1. Make sure both devices are compatible with the free AT&T Mobile Transfer app. If they aren’t, learn about about other ways to transfer contacts and content. Compatible devices include:
    • iOS - 8.0 and higher
    • Android - 5.0 and higher
  2. Connect your old device and new device to the same Wi-Fi network.
  3. Download the AT&T Mobile Transfer app on both devices:
  4. Open the AT&T Mobile Transfer app:
    • On your old device: From this device will appear on your screen. Select that button and follow the steps until you see a barcode. You'll use it to make the transfer.
    • On your new device: When To this device shows on your screen, select the button and follow the steps until you see a barcode reader.
  5. Scan the code on your old device with the barcode reader on your new device. This links both devices.
  6. Follow the prompts to transfer your info.

Here are some tips and tricks to extend your battery performance:

  • Enable power saving mode: From the Battery screen, select Power saving mode then select the switch next to the desired power saving option or select the Power saving mode switch.
  • Turn off auto sync: From the Settings screen, scroll to and select Accounts and backup > Manage accounts > select the Auto sync data switch to turn it off.
  • Turn off auto-updates for apps: From the home screen, select the Play Store app > Account icon > Settings > Network preferences > Auto-update apps > Don't auto-update apps > DONE.
  • Turn off unused services and activate airplane mode: Swipe down from the Notification bar, then if enabled select Bluetooth and Wi-Fi to disable. If you are traveling and do not have access to mobile or Wi-Fi networks, enable Airplane mode. Select Airplane mode.
  • Change display settings:To extend battery life, turn off live wallpapers, set the screen to a lower brightness and decrease screen timeout. From the Settings screen, select Display

As for your texts not being able to be delievered, is there only for a certian number you are texting or different numbers? This will help us determine our next steps. Also, here is a great way to report unwanted calls or texts. Just enter the phone number you are wanting to report and follow the prompts. 

  • Can you provide us with what error you are getting when trying to set up your Samsung account? This will help us determine what is causing you to not be able to set up the account. 

Here is how to set up and manage your Samsung account.

  1. Navigate to and open Settings, and then tap Samsung account at the top of the screen.
  2. Enter your email or phone number if you have an existing account, or tap Find ID, Create account, or Continue with Google.
  3. Sign in to your Samsung account screen on a Galaxy phone
    Note: The email address you enter when signing up will become your Samsung account username. 
  4. Follow the on-screen instructions to sign in or create your account. If you're signing in to an existing account, you may be required to perform two-step verification.
  5. Once you have signed in, your account name will appear at the top of the Settings screen; tap your name to manage your account.
  6. Next, tap Profile info. Tap the info you want to change, and then make your edits. For example, you can change your birth date or preferred nickname.
  7. If you'd like to change the email address associated with your account, tap Email while on the Profile info page. Tap Change, and then follow the on-screen instructions to change the email address.
  8. To confirm your identity, a verification email will also be sent to the address you entered to ensure that it was you that signed up. If you are having trouble with the verification email, please see the section titled "Verify your Samsung account via email.

Let us know if this was help. We look forward to your response as we do have other options to try. 

 

Clarissa, AT&T Community Specialist 

New Member

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38 Messages

2 years ago

More ATTerrible warranty runaround.... hours stuck w/ overseas phone bank, NO resolution ! From start, Samsung A12 took over 4 1/2 hrs to “transfer info” from my previous phone, still didn’t transfer everything. Since day one, erratic key pad for texts, e mails.... every other word a typo. Then screen stops working most of time, have to power off/ on, try again. Battery only charges 12 % max. Now a vertical half screen ! NO resolution from “warranty”, “Customer Loyalty”(ha !)..”upsell dept.” Overseas robots.... “I can help you with this one.... 

I know this a cheap substandard phone.. but, this many problems out of the box. Buy the way, I am logging in w/ my 6 yr old IPhone 6 on WiFi. Cannot even e mail in my “new” Samsung A12.

All you all are so knowledgeable, more than “Tech Support”. This “new” phone smells like a used/ reconditioned phone.

”Authorized Warranty shop” changed the screen. Full screen now, still doesn’t work.

And I thought Apple was garbage !!

Have bern a very satisfied Samsung Rugby user for years, before ATTerrible shut it down. Apparently Samsung’s Smart phones are garbage unless you pay over $1200 for one.

No wonder Apple still commands “market share”.

New Member

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38 Messages

2 years ago

Does this sound like a used/ reconditioned  phone ? This many problems from first activation right out of box ?

”Authorized Warranty repair” ran a Samsung diagnostic program... “couldn’t detect any problems.”

Yeah, besides not charging, screen not working.... no “problems”.

Guy at shop says he has to troubleshoot. repair, exchange ALOT more Samsungs, even expensive models, than I phones. 10 -1 ratio. He’s guessing “maybe a mother board.”, but can’t tell for sure. At least he’s honest.

The 3 times I went to this shop, ALL the other customers had Samsung problems. Oh, I can’t stand Apple !

Thanks to everyone for the tech help... more knowledgeable than “corporate” tech support. And y’all not even getting paid !

ACE - Sage

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117K Messages

2 years ago

@sams63

You are basically complaining about trying to fit a pair of size 12 ft into a pair of size six shoes. It's not logical. It's not a problem with samsung, it's a problem with a cheap phone because that's what you have. I've been using Samsung products for many years and my last three phones have been Flagship quality Samsung with at least 128 GB of storage.

    They don't drain from Full to 2% overnight because they are truly at rest.

     The contents of your email have nothing to do with AT&T, the phone, Samsung, apple, Gmail, etc.   Everyone has a similar complaint right now, for some reason every email is getting spammed with a lot of junk.

    Of course the guy at the shop repairs a lot of phones other than iPhone. They aren't supposed to touch iPhone. If you want your iPhone repaired you take it to the Apple Genius Bar where iPhones are suppose to go for repair.

I've been using Samsung since my first Samsung Galaxy S3 and I've never had one repaired. In fact everyone in my family has been using some sort of Android and the only phones that have ever failed on us have been iPhones. 

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