The Samsung Galaxy S24
usincctx's profile



3 Messages

Monday, October 16th, 2017 9:21 PM

Warranty on cellphone

Sent a phone to the warranty and it was returned to me damaged. It was damaged in the mail and now I have to pay $702 for a phone that was perfect when I put in the mailbox. The warranty department said there is nothing I can do about the phone but to pay the phone charges. Someone in warranty department said I could file a claim with the USPS only problem now is that the package did not have insurance on it.  Now I am out the money for the broken phone as well as paying for the replacement phone. I can't make payment arrangements, they want the money and until then my phones are turned off until I can pay for the broken phone.  Has anyone ever had this happened and how did you resolve this matter; any help would be great.



Community Support


231.2K Messages

6 years ago

Hello @usincctx,

I am sorry to hear about what happened during the warranty replacement process. I can definitely understand the way you feel, and I would like to personally work with you in finding a solution!

Please send us a private message to @ATTCares with your full name, phone number and IMEI number. Any additional information you wish to include, will be appreciated.  I will be in contact with you once I receive more details, so we can explore options to address this concern.

Thank you for reaching out and have a wonderful weekend!

Anabel, AT&T Community Specialist

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