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Contributor

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1 Message

Mon, Aug 27, 2018 3:45 PM

Want to online chat with support

Having very difficult time connecting with online support.

Can not seem to connect to online chat. No matter what I do!!!! Is there a simple way to get to online chat.

I must have been missing something.....for the last 30 mins.

I am so frustrated.

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Accepted Solution

Official Solution

Brand User
ATTHelp

Community Support

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127.2K Messages

2 years ago

Hello @1OleBlueBird,

 

We'd be more than happy to assist you with any questions or concerns that you may have. If you prefer to receive assistance over online chat, you have the ability to chat with one of our support agents all from the comfort of your home computer or smart device. You can check out all of the ways that we have available for you to Contact Us on our website. Please wait a few moments for the Chat available box to pop up in the bottom right of your screen, then click on it to get started. Let us know if this helps.

 

Sean, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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I just set up my wireless internet.  What is my password

Moderator

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112 Messages

Hello Lemos,

Oops! Seems like your comment got posted twice. Deleting one of your comments now.

Regards,
AT&T Moderator

New Member

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2 Messages

a month ago

I am having the same problem!!!!! 
Customer service for AT&T the absolute worse!!!! I am just like you VERY frustrated!!!!!!!! There  is no help at all

New Member

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4 Messages

22 days ago

There is no chat.  It's a lie.  

sandblaster

ACE - Expert

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40.1K Messages

22 days ago

@evolkert Nope, not a lie. It may not always be available but it does exist. I have used it.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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4 Messages

22 days ago

Hey, Sandblaster - please post the chat link.

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20 days ago

unable to view my most recent bill. Shows I will be billed 41.00 more than normal on 7/18/20 and I would like see the changes

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20 days ago

I am unable to view my most recent bill that is schaeduled to auto pay on 7/18/20 and has increased by $41.98

sandblaster

ACE - Expert

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40.1K Messages

20 days ago

@evolkert Not possible to post a link, you need to find the chat button. Click the “contact us” link at the bottom of the page, select wireless, you should see the chat button on the resulting page.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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2 Messages

16 days ago

I upgraded my phone an I need to send the old one back but no one ever sent me a box what should I do 

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2 Messages

16 days ago

Hi I ordered a new phone an I need to send the old phone back but I still never received a box what should I do 

sandblaster

ACE - Expert

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40.1K Messages

16 days ago

@Taylormhicks This forum is not customer support and not chat. You need to call.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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2 Messages

15 days ago

ATT customer services (Edited per community guidelines).  No nice way to say it.  

(edited)

New Member

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2 Messages

15 days ago

No chat box ever pops up - quality customer service here!

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9 days ago

Dropped phone in water. Purchased prepaid at store. I can't get the phone number to this device. I need to set this up why isn't it prompting me like it indicates in the instructions? Yes internet works

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