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Tutor

 • 

6 Messages

Wed, Jan 9, 2019 1:13 AM

Volume turning down itself

I have Samsung Galaxy J7 2017 and the problem is the following: 

My touch feedback sound is on and just a notch away from full volume. However, the sound is unstable in that it just lowers itself. I keep checking the setting but the level is just the same and not changing.

For example, one series of tapping on the screen has the expected volume. After some time, the next series of tapping on the screen has their sound feedback dropped by itself to very low. It is fluctuating and unstable.

Just now, I turned everything to full volume and tested things out. To my surprise, even my notification and ringtone volumes are also unstable. They go very low to hear at one point, then get back to being loud again. All by themselves.

Responses

Accepted Solution

Official Solution

Brand User
ATTHelp

Community Support

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127.6K Messages

2 years ago

Hello @STRDiana,

 

Thanks for letting us know the troubleshooting steps you completed! We recommend checking the settings in your app if you have Smart Volume selected. If you do, turn it off then restart your device in Safe Mode

 

Let us know if you have any further questions!

 

Bobbie, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Accepted Solution

Official Solution

Brand User
ATTHelp

Community Support

 • 

127.6K Messages

2 years ago

Hello, @STRDiana,

 

As it sounds like the audio issues began after you installed the PUBG app, uninstall the app and see if that restores your audio.

 

If that doesn't help, let's clear the system cache. Follow these steps:

 

  1. Turn the Galaxy off.
  2. Press and hold Volume Up, Power, and Home buttons until the Android logo appears.
  3. Let go of the Power button while still holding the others.
  4. Use the Volume buttons to scroll down to highlight Wipe Cache Partition.
  5. Press the Power button.
  6. Scroll to Yes and press the Power button.
  7. Scroll to Reboot System Now and press Power.

If after clearing the cache you still have the audio issues, let us know so that we might investigate further.

 

James, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User
ATTHelp

Community Support

 • 

127.6K Messages

2 years ago

Hello @STRDiana

 

We're here to help! We'd like to ask you a few questions. Have you recently downloaded any new apps? What troubleshooting steps, if any, have you completed? 

 

We recommend visiting our Troubleshoot and Resolve Tool. Be sure to login for a tailored experience! 

 

Bobbie, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

 • 

6 Messages

2 years ago

The only new app that I downloaded is PUBG mobile game. I tried to look trhough the troubleshooting steps but none of them could help my problem.

Tutor

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6 Messages

2 years ago

But I don't have Smart volume in my settings. What should I do?

Brand User
ATTHelp

Community Support

 • 

127.6K Messages

2 years ago

Hello @STRDiana,

 

We recommend uninstalling the app. If you are still having issues after removing the app, please let us know so that we may forward. 

 

Thank you!

 

Bobbie, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

 • 

6 Messages

2 years ago

I already told you earlier that I don't have any app called Smart Volume.

 

Tutor

 • 

6 Messages

2 years ago

Thank you very much! I cleared the cache and now the audio is back to normal.

Brand User
ATTHelp

Community Support

 • 

127.6K Messages

2 years ago

Hi, @STRDiana,

 

We're glad to learn your audio has been restored! Please don't hesitate to reach out to us with any questions or concerns.

 

We hope you're having a great week!

 

James, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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