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Wed, Dec 19, 2018 8:50 PM

Voicmail is full but it says i have no voicemails.

Samsung galaxy note 8. Tried going through the voicmail button and visual voicmail but nothing works. If you call my phone it says I have a full voicmail but when I look it says I have none. 

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ATTHelp

Community Support

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124.6K Messages

2 years ago

Hi @Apel513

 

Thank you for reaching out to us today. We'll be happy to assist you with getting your voicemail up and running.

 

Let's start with resetting your network settings. Go to Settings > General management > Reset > Reset network settings.

 

If that doesn't work, let's try clearing your app cache and data. Go to Settings > Applications > Phone, then tap on Clear Data and Clear Cache. Repeat this process for the Voicemail app. Power your Galaxy Note 8 Off, wait 10 seconds then turn it back on. Try your voicemail again.

 

If you are still experiencing the same issues after that, please let us know and we can proceed from there.

 

Darais, AT&T Community Specialist

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