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The Samsung Galaxy S24
nuvision1001's profile

Teacher

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1 Message

Tuesday, October 1st, 2019 12:15 PM

Voicemail service not available

Phone:  HTC A9

 

When accessing voicemail I get the "Service Not Available" message.  It has been this way for the last 5 days ...

This is the first time this has happened in the last 4 years.

 

Thank you ...

Former Employee

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32.9K Messages

5 years ago

@Taram1  Nobody is taking note of me as an American citizen I’m entitled to my opinion. I do not represent At&t at all in my opinion regardless of my employment status. If my post in any way violated any rules or regulations it would have been removed by the admin Am I just to keep my mouth shut and opinion to myself because it may offend another forum user ? 

Former Employee

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32.9K Messages

5 years ago

@Taram1  I’ve also noticed you have read  at least 40 posts but failed to read my disclaimer at the end of each of my posts. 

While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

Contributor

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1 Message

5 years ago

I discovered that if  the Sim card is out of the phone the Visual Voicemail is visible, but as soon as you put the sim back into the phone it crashes and just displays call Voicemail  

 

Scholar

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252 Messages

5 years ago

Try this tool. Fixed it for me:

 

https://soc.att.com/2P6BG0J

 

Cheers,

Neurobit

Tutor

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2 Messages

5 years ago

Since AT&T is not forthcoming regarding the cause, we are all free to guess. Here's mine:

 

If this 'vendor' referred to in the 'vendor server problem' was the US government, doing surveillance, it would explain many of the findings:

 

1. far-ranging areas affected with no clear pattern (that's weird)

2. crosses state boundaries

3. crosses disparate hardware platforms (those who think the problem was with their own phone have been mislead)

4. "if you get a new mailbox, you may have the same problem"

5. inability of AT&T to talk about it

6. the bizarre length of time it is taking to fix

 

Picture the feds using some software on a server or a man-in-the-middle on a network. Then that software develops problems. The person being surveilled becomes affected, possibly along with random victims who share some common circuit/network/server/hardware/whatever. AT&T can't comment for public relations reasons so they are more than happy to let various theories circulate.

 

This then is my tale; others might be devised (borrowing from Aragorn). Another decent theory is a virus or worm, but I think 1 and 3 above make that less likely.

Community Support

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232.9K Messages

5 years ago

Hello @JM2167,

 

We appreciate you taking the time to make sure that we're aware of the issue, and want you to know that we're working toward a resolution as quickly as possible. We do apologize for the inconvenience.

 

Sean, AT&T Community Specialist

Tutor

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5 Messages

5 years ago

I filed a report with the FCC and mine was working again within a couple of hours. President's office of AT&T called, but only offered apology and said voicemail may go down again. Also, they said they do not know when problem will be resolved. So, somehow mine started working again after reporting them to FCC...give it a try. We're still planning on switching carriers. I missed business calls that lost me money the week and a half  I couldn't access Voicemail. Not waiting around for it to happen again as they warned me it might.

Teacher

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6 Messages

5 years ago

For the second time in a little over a week, all the phones on my account don't have access to voicemail and all we get is the  "Service not available" message.  Last time, I filed a complaint with FCC and within a few hours my voicemail came beck.  Now, a few days later looking at having to try the FCC complaint again.  Unlike others who have posted here that their complaint to FCC got them a call from AT&T's President office, I never got a call again.  For reference, I am in California and first experienced this on October 17th  and came back on the 23rd.  Tried, again, all the suggested "fixes" or workarounds, again, to no avail.  Maybe time to consider another carrier. 

Teacher

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6 Messages

5 years ago

File this under "things that make you say Hmmmm".  I, along with others, have found that filing a complaint with the FCC leads to their voicemail service being restored, at least temporarily.  This has happened to me twice.   I wonder,  if there being  so-called "server problems",  how is it that it seems a complaint to the FCC gets the server to work.?  Hmmmm...

 

Any tech folks have an explanation for this? 

Tutor

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4 Messages

5 years ago

The FCC reports complaints to the corporate office so corporate can track their performance. The FCC will use this information against them when they renew licensing, so it is in AT&T's interest to clear these complaints as fast as possible.

You can get the same result by calling the office of the President of AT&T:  501-862-6775 (No, you won't actually speak to the President/CEO).  Talk to Danny and he'll walk you through the "Press and Hold 1" process. You, Danny, and everyone, all know it won't work, but that is what Danny is required to do. Just do it. When it fails, call him back tell him it didn't work and request he re-establish your VM. Danny will put in a work order with the Engineering Department (bypassing Tech Support) and should have you back up in 24-36 hrs. Mine was back up less than 24 hours after my first phone call.

Good luck!

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