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nuvision1001's profile

Teacher

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1 Message

Tuesday, October 1st, 2019 12:15 PM

Voicemail service not available

Phone:  HTC A9

 

When accessing voicemail I get the "Service Not Available" message.  It has been this way for the last 5 days ...

This is the first time this has happened in the last 4 years.

 

Thank you ...

Mentor

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17 Messages

5 years ago

My voicemail came back in service tonight. I hope all business owners and people with the voices of departed loved ones get their voicemail back soon too. I will keep watching this forum.

Tutor

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6 Messages

5 years ago

I saw this article on the the verge dot com, I can not post link to article here, but if you search google for ATT voice mail you should find it. 

 

 

 

 

 

 

Community Support

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232.7K Messages

5 years ago

Hello @tjrussell,

 

We're aware that some customers may be having difficulty retrieving their voicemail due to a vendor server problem. We’re in contact with the vendor as they work to fix it and apologize for any inconvenience this may cause.

 

Sean, AT&T Community Specialist

Contributor

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1 Message

5 years ago

Thank you!!! This took 7 minutes, I now have my voicemail back. Thank you again, I did not want to change providers.

Contributor

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1 Message

5 years ago

We were able to restore our voice mail

( AT&T Galaxy s10 and a s8)

Went to visual voice mail> three dots, upper right> refresh voicemail

And now everything works

Got saved voice mail

Able to dial voicemail and enter pin

Full control

 

Your millage may very

Tutor

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2 Messages

5 years ago

If you have not already filed a complaint with the FCC, I would suggest you try that. I did so and had my voicemail restored within 5 hours, and others reported similar results. It may be a coincident but it doesn't hurt to try. 

Teacher

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3 Messages

5 years ago

I apologize for not paying my bill this month, and for going to T-Mobile first thing tomorrow. Sorry for any inconvenience this may cause.

Teacher

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3 Messages

5 years ago

Would only believe the lame vendor excuse if they named the vendor, or got the vendor to "apologize"---att is really quick to "apologize" when you call--like gee, I feel so much better that my friends, family and business associates are really concerned they can't reach me and am missing all sorts of timely messages now that att sez they are sorry. As if this were personal and not business, as if we weren't being ripped off blind right now with zero accountability or updates.

 

Anyway, the vendor thing must be a lie or they'd have demanded that vendor step up and account by now--weeks into an historic crisis. One of the all-time EPIC #FAILS in the history of cellular communication.

 

Why would att let their reputation be so tarnished like this at the expense of someone else? Makes zero sense.

 

This is a case study in business failure. I am going to shop vendors this weekend. Really no big deal. Half hour, maybe 45 minutes. Be first in the door, bring a coffee and paper--imagine all those nice new voicemails and this farce being over. Tell the carrier the story, they'll step up to offer a deal to take your business.

 

Others should do same. If you simply won't do that right thing, call att at least once per day and demand a free month off and answers and let them know you are doing an FCC filing.

 

Fight folks, you are being ripped off and not given the straight story.

Contributor

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1 Message

5 years ago

Just adding to the thread. I cannot even access the basic voicemail on Galaxy s10e. When people call me, says no voicemail box is setup. Called ATT and they tried having me setup my voicemail, reset it and everything, but every voicemail box number entered says it can't be found. Advanced technical support is now saying this may part of the voicemail outage.

Tutor

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1 Message

5 years ago

It doesn't seem right that we are charged full price and voicemail does not work for a month. I really need it for business. 

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