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The Samsung Galaxy S24
nuvision1001's profile

Teacher

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1 Message

Tuesday, October 1st, 2019 12:15 PM

Voicemail service not available

Phone:  HTC A9

 

When accessing voicemail I get the "Service Not Available" message.  It has been this way for the last 5 days ...

This is the first time this has happened in the last 4 years.

 

Thank you ...

Contributor

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2 Messages

5 years ago

I have a Samsung Galaxy 9 plus and I started having the issue to day where it was me to enter my passcode I interment pascoe after a couple of seconds it tells me that the service in this unavailable

Tutor

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2 Messages

5 years ago

I filed my complaint on Monday evening and mine was fixed today as well! I
find that very ironic.
It is easy to file this with the FCC online. Do not hesitate friends!
AT&T would send you to collections in a heartbeat! They have taken
advantage us. Go get em!

Contributor

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1 Message

5 years ago

Yesterday I was finally able to access my voicemail messages after 3+ weeks(!!) of being unable to do so. Missed an income opportunity - not happy!  So weird that my husband never had a problem - same account & same area code, except he has an iPhone. Anyway, it's still working as of this morning (NC customer, 704 area code, Android phone).

Tutor

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3 Messages

5 years ago

This is NOT a solution!   We pay for full value, so now deliver us full value!  I-d- iots at AT&T!  Someone should be fired at AT&T over this!   I want all my voice mail messages that were left for me, that I cannot get access to!  I pay monthly for this service, so deliver it, or I will go to another carrier that honors and values its customers.

Contributor

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1 Message

5 years ago

I called to have my VM deleted.  They put in a ticket, 2 days later I missed a call from ATT and they will not return my call.  Why can ATT not just do the deletion?  I don't have time for phone tag

Mentor

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45 Messages

5 years ago

ATT rep called and sincerely apologized for the issue and understood the inconvinience I was subjected to and listened to my personal experience, then without me asking, gave me a $500 credit to my account and a free new phone.

 

 

 

GOTCHA!!!!  ....did you reeeallllly think that was for real???

Teacher

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12 Messages

5 years ago

No lol. That woul be good customer service which doesn't occur at ATT

Tutor

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2 Messages

5 years ago

This doesn't work. I just got off the phone with customer service in which they stated that the whole East Coast is out and there is no ETA. I asked for a credit, y'all refused stating that the voicemail is a "free" service included with the plan and to deal with it and find another voicemail app. Nice way of dealing with things. Maybe you shouldn't offer the option until you resolve the issue, or perhaps a notice, because it's not THAT free. Since when leaving a message is a perk?

Community Support

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231.4K Messages

5 years ago

Hi @Fixxit,

 


Thank you for reaching out!

 

We apologize for the inconvenience. Restoring full Visual Voicemail is a top priority and our techs are working around the clock to provide a resolution. Until this is fixed, we ask that you press and hold 1 to gain access to your voicemail from your mobile device.

 


Your patience is greatly appreciated!

 


Chasidy, AT&T Community Specialist

Mentor

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45 Messages

5 years ago

the whole east coast is not out....boy they told you a whopper

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