For the mom who gives us everything - Mother's Day gifts that connects us.
The Samsung Galaxy S24
nuvision1001's profile

Teacher

 • 

1 Message

Tuesday, October 1st, 2019 12:15 PM

Voicemail service not available

Phone:  HTC A9

 

When accessing voicemail I get the "Service Not Available" message.  It has been this way for the last 5 days ...

This is the first time this has happened in the last 4 years.

 

Thank you ...

Tutor

 • 

3 Messages

5 years ago

Agreed, 1,000%!!


Former Employee

 • 

32.9K Messages

5 years ago

@WAKKAWAKKA  im in the same boat as you and everyone else in the thread even though im tagged as an employee doesn't mean im not frustrated as well i was a contributor in these forums for 4 years before i was employed by at&t and can not represent at&t in any way shape or form, ive chosen not to say anything on this topic until there was a glimmer of a fix this morning due to the backlash i get for being an employee. ive no inside information or any special secret numbers  and any news i get  is from posts on the forum .

Contributor

 • 

1 Message

5 years ago

I am in Charlotte, NC and have not been able to access my voice mail for 3 weeks now.  My mailbox is completely full and I am getting the same message.... "Enter your password" (dead air for a minute) then "Service not available".  I've been told it is a widespread problem that AT&T is having.  I have not been giving an ETA on when the problem would be fixed. I don't think AT&T knows how to fix the problem and keeps giving their customers the "run around".   Someone posted that they downloaded a voicemail app to use instead.  Great idea.. I think I will have to look into that.

Mentor

 • 

45 Messages

5 years ago

gotcha Constructive post 319....no backlash here, just another frustrated-with-the-experience observer.. see post 163 pg 11---- some of what I NEEDLESSLY had to go thru......

Contributor

 • 

1 Message

5 years ago

10-16-19 3:50pm  Still getting service not available and still getting from all AT&T reps that it is a server problem and they cannot give a time when it will be fixed.  FYI...….if you complain enough and get to the right department, they will give you a $25 "courtesy credit".  So maybe if enough people ask for the courtesy credit, AT&T will finally fix the problem.  It's pretty incredible that a company this large cannot fix this problem in, what is it, 3 weeks?!!  If you are in Ohio, we should be filing a complaint with the PUCO.  Other states probably also have public utilities commissions where you can file a complaint.  Hoping enough people file complaints and ask for the courtesy credit!!

Mentor

 • 

18 Messages

5 years ago

For all who have recently asked, there is NO ETA/ETR on this issue. This was the information I was given from Louis Egashira -  AT&T Office of the President. If you want to contact him, you can find him on LinkedIn. 

Teacher

 • 

5 Messages

5 years ago

Customer service is now an Oxymoron for AT&T. 

 

If a customer can not rely on the company representatives for factual and timely information, then the company has proven to be untrustworthy.

 

If in the beginning of the service not available issue, customer service could have been honest and said

"We are aware of the outage in some areas and have a problem and we are working on the solution. At present our engineers haven't found the solution or something to that effect and then made public updates as to their progress, setbacks and or solutions." That I could deal with. But to ignore, promise pie in the sky, ask customers to useless tests when the issue was obviously on their end for 2 plus weeks has tarnished whatever their image was before this happened. I think they were listening to the PR/Marketing/Investment  staff trying to keep their stock prices up or stable. I do believe their handling of this issue will prove to have a negative impact on their valuation in the market place. 

 

It's sad to live in a time where you can't trust what you are told from so many sources. RIP AT&T

Mentor

 • 

18 Messages

5 years ago

All - Voicemail service for my two lines affected here in SC has been restored. I filed my complaint with FCC yesterday at around 10 am. Today, at 6 pm my voicemail is fixed. 

 

Which proves, AT&T CAN resolve this issue. I guess the "squeaky wheel" proverb worked for me. 

Mentor

 • 

45 Messages

5 years ago

post 325----don't believe for a second that your filing had anything to do with service restored....it is happening sporadically and you got lucky.....ATT is not listening to/acting directly on your complaint but I could be wrong (NOT!)

Contributor

 • 

1 Message

5 years ago

I'm having the same problem. I have a Samsung Galaxy S5 and I live in Indiana. It's been doing that since yesterday the 15th.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.