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nuvision1001's profile

Teacher

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1 Message

Tue, Oct 1, 2019 12:15 PM

Voicemail service not available

Phone:  HTC A9

 

When accessing voicemail I get the "Service Not Available" message.  It has been this way for the last 5 days ...

This is the first time this has happened in the last 4 years.

 

Thank you ...

Tutor

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4 Messages

3年前

This HAS NOT been solved.  I have a Galaxy S10+. Service not available and hasn't transferred anything to my visual vm.  I own a business and this is my main form of communication.  To not have the ability to check voicemail could be catastrophic.  I can't always call a missed call back as I don't have a signal at times.  And the VM notification doesn't list the number.  

Contributor

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2 Messages

3年前

When I call my voicemail it says "service not available.  I have tried Troubleshooting twice to no avail. How can I get my messages?

Tutor

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4 Messages

3年前

This is my main business phone.  To not have access to VM for, going on 3 weeks, is insanity.  

 

Who knows how much business I've lost.  [Per Guidelines:  Keep it Relevant and Appropriate]. Especially when you consider Att knows about the issue (17% affected) yet had refused to acknowledge this huge issue.

Contributor

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1 Message

3年前

This is ridiculous!  It has been three weeks and no voicemail!  I am not happy with att right now!!

WAKKAWAKKA

Mentor

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45 Messages

3年前

looks like voice messages will be reverting to the pigeon method....still faster than AT&T customer (dis)service

Tutor

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2 Messages

3年前

Re: Voicemail service not available
Can't access voicemail, but callers can leave voicemail.....if issue, why don't they cut it altogether so people won't leave message thinking I will hear it?!?!?.......been out for at least 3 weeks now, service tech did not know of any issues when first called in to check to see if my phone had problem, They told me it was an issue with my phone, I had insurance on it and they replaced it with a new phone. Still have the same issue, was sent to tech support on phone at that store, waited on hold/transferred/hold....etc.......all agents had accents could barely understand, could not fix anything still can't access vm and still have not gotten any contact, text, call or other, from AT&T about the issue or what they are doing to fix or when........again...pathetic. This costing me money for phone replacments loss of bussiness and contacts.

Will be requesting a credit on mobile service for inconvenience and disruption of service now that it is stretching well over 3 weeks now. I also have had to continue to proactively reach out for updates on a resolution. It would be nice if they would be the once to send mass text updates to affected market to advise on status every couple of days. If they aren't going to fix it or provide compensation we should all leave ATT.

Contributor

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2 Messages

3年前

It has been 2 weeks to the day my voicemail has been off. Missed multiple important messages appoinments trying to be made. However my voice mail has come back 2 times very briefly. Does anyone know when its gonna be fixed?

Tutor

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2 Messages

3年前

For everyone who's getting their feathers all ruffled (and to a degree, rightly so....to a degree!) this is a vendor-side issue.  It's not with AT&T.  Their hands are some-what tied, but there's an easy user-side fix to this, which I implemented on the advice of another customer:  Just install YouMail app as your new voicemail and the problem is dead and buried. 

 

If you're going to switch cell carriers over something that you can fix manually just by installing a new Visual Voicemail-esque app like YouMail, then I am willing to bet you'll wind up playing cell carrier pinball in the long run before landing back with one of the big dogs in the near future (AT&T or Verizon).

 

By all means, take your business elsewhere if you think it proves a point (trust me, with their balance sheet, it wouldn't matter if all of North America left them; they'd still be profitable), but it's far more likely to amount to cutting off your nose to spite your face.

 

And to be clear- I am a business customer of AT&T who has lost revenue opportunities experiencing the very same voicemail problems as everyone else.  I've just decided to be proactive about fixing the problem rather than going from the frying pan (AT&T) into the fire (another carrier du jour with its own varied list of shortcomings).

 

There are different ways to pull oneself up by ones own bootstraps and I'm saying that the most immediately productive way to do that in this situation is to download an app rather than switch cell carriers.  By all means, do with this what you choose.  Just my take....

 

Tutor

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3 Messages

3年前

I was told that this was a NC State system equipment failure effecting only
voicemail access through dial in methods. You would think that if they
KNEW it was an equipment failure, then they would know what to replace and
it shouldn't take almost a month to do so. Who knows, their whole grid
could going down. It's sad that they don't notify their own customers of
the problem.

I would have rather they been upfront and honest about the failure and at
least keep us informed on the status of the fix, but instead, you get same
ole' scripted responses out of them when you finally reach out to them for
a reason.

Tutor

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2 Messages

3年前

Here is something another user posted elsewhere as a possible work around.  It uses the free Google Voice app.

[copy / pasted below]

*************************************************************************

I HAVE A FIX FOR THIS PROBLEM. YOU CAN DOWNLOAD THE GOOGLE VOICE APP AND RECEIVE A FREE PHONE NUMBER WITH VOICEMAIL!!! ONCE YOU DO THAT GO INTO YOUR REGULAR PHONE APP SETTINGS. YOU CAN THEN SET CALLS THAT YOU DECLINE OR DO NOT ANSWER TO FORWARD TO YOUR GOOGLE NUMBER VOICEMAIL BOX. PEOPLE WILL CALL YOUR AT&T NUMBER AND NEVER NOTICE THE SWITCH. YOU GET A TRANSCRIPT OF VOICEMAILS TEXTED AND/OR EMAILED TO YOU. IT TOOK ME ABOUT 10 MINUTES TO SET THE WHOLE THING UP AND IT WAS FREE.

*************************************************************************

Teacher

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7 Messages

3年前

The restaurant analogy could work, but it would be more like this;

 

"I'd like a steak please"

"Yes sir, your steak will be here very soon"

"Um, I've been waiting a while, how long will my steak be?"

"It will be here very soon"

"Um, any update?"

"Actually, we've run out of steak"

"You've run out of steak? When did that happen?"

"Last week, how about a mint while you wait?"

"Last week? But I specifically came here to eat steak, why didn't you tell me when I ordered steak that you were out of steak?"

"The manager didn't tell me we were out of steak"

"I'm hungry, can I get something else to eat instead?"

"No need, sir, I promise you they are cooking your steak right now"

"But you said you had no steak. I'm leaving now"

"Ok sir, you'll just need to pay for your steak, I'll bring the check"

 

 

Teacher

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5 Messages

3年前

My voicemail has not been working for nearly a month now. I also received info from "advanced" technical support that the solution was fixed and that they were now "cleaning" up accounts. They were 65% complete! That is complete Bull#$@%! Our other cell on the same account was OK, but one week ago that VM stopped as well! Unacceptable! Today I chatted again with support for status and they told me it would be back up and running with 48 hours! We'll see because I really hate to call any one a liar but seriously!!!!

Teacher

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7 Messages

3年前

I filed a complaint with the FCC yesterday and received a call from AT&T representative today whoi assured me that the problem will be fixed by Oct 17, but I am not holding my breath
THall29635

Mentor

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18 Messages

3年前

Another news site has picked up the story: Again, please share on your social media. 

https://abc11.com/business/some-at-t-customers-unable-to-access-voicemail/5620601/

 

AT&T cannot stay silent if it gets enough attention on the web. 

THall29635

Mentor

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18 Messages

3年前

Another news site has picked up the story: https://abc11.com/business/some-at-t-customers-unable-to-access-voicemail/5620601/

 

Share on your social media. AT&T cannot remain silent if there is enough chatter on the Internet about it. 

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