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Teacher

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1 Message

Tue, Oct 1, 2019 12:15 PM

Voicemail service not available

Phone:  HTC A9

 

When accessing voicemail I get the "Service Not Available" message.  It has been this way for the last 5 days ...

This is the first time this has happened in the last 4 years.

 

Thank you ...

Responses

Mentor

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12 Messages

a year ago

Me too.  Same exact issue with an S10e.  And my voicemail number is now labeled "SMS Settings".

Teacher

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1 Message

a year ago

I am having the same issue (S8). Neither visual voicemail nor calling are working. 

Teacher

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2 Messages

a year ago

I would like to know when this gets resolved. I am recieving the same not available message 

Mentor

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12 Messages

a year ago

So clearly this is affecting a good amount of users.  I wonder when AT&T is going to do some investigating...

Tutor

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2 Messages

a year ago

Yep, sat on hold for an hour since I get extremely time sensitive voicemails and they said its happening to alot of people. They said wait a few days... meanwhile I have a few voicemails I have no idea what they are or who they were from since I get calls from corporate offices 😱

Teacher

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3 Messages

a year ago

I have galaxy s8+ and I also have the same issues with the voicemail. Anyone get an answer how to fix this issue 😞

Tutor

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1 Message

a year ago

I'm having the same problem with my s10. "Service not available"... I need to access my voicemail 😡

Teacher

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3 Messages

a year ago

I was just on the phone with AT&T support from 8:30p.m. to 11 and spoke to 4 different people from Assurian trying to fix this issue and no one could fix it, the last guy I spoke to (Michael) "advance tech" said the issue has been ongoing since Sept, 25th, 2019 and its issues is coming from Charlotte, N.C.. Hmm, well I'm in S.C.. I still don't get it. Hopefully they will fix it sooner than later :(. 

Tutor

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1 Message

a year ago

I'm having the same issue with my Pixel

Tutor

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1 Message

a year ago

Same - sat on hold for 40 mins without a rep coming back to check on me. Finally hung up. Called again - 30 mins hold, no resolution. Called again - 25 mins hold (said 10). Chatted with a rep and all he could say was, "it's a NC-SC-VA problem and thats all we know". I have multiple medical VMs on my phone to access. 

 

Maybe ATT should concentrate more on wireless service instead of expanding its offerings. 

Teacher

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1 Message

a year ago


Why is voicemail service still down? I have not been able to check messages in 4 days (at least). This is unacceptable.

Tutor

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2 Messages

a year ago

I am having the same issue on multiple phones on my account.  I wish AT&T would work as hard on providing quality service to existing customers as they do trying to get new customers.  Then they may not lose as many customers.

 

Contributor

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1 Message

a year ago

Same issue on my LG v35

Teacher

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9 Messages

a year ago

I've been having the same issue with my S10+ for at least a week now, neither store personnel nor 611 here have been able to make any progress. Even was told to get a new sim card (which didn't work any better).

Keep  getting the 'try it  in 24-48 hours' response.

They claim it's a 'trending issue', so tech support won't work with me any further until it's no longer trending.

Teacher

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9 Messages

a year ago

I'm in Raleigh, NC, and they say the issue is within the NC/SC area.

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