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Teacher

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1 Message

Tue, Oct 1, 2019 12:15 PM

Voicemail service not available

Phone:  HTC A9

 

When accessing voicemail I get the "Service Not Available" message.  It has been this way for the last 5 days ...

This is the first time this has happened in the last 4 years.

 

Thank you ...

Responses

Tutor

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3 Messages

a year ago

I talked to someone at AT&T today. She said this problem with the voice mail has been going on since some time in September, and it is spreading across the country. They are working on resolving it, but no time line about how long it will take. 

No mention of what customers who can't access their voicemail could do in the meantime. 

It's absurd. 

 

Tutor

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3 Messages

a year ago

I have already filed with the FCC. It was very easy and quick and I have received an email response from the FCC.
WAKKAWAKKA

Mentor

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45 Messages

a year ago

WELL SAID OLDBELLHEAD..but most do not have 'home phone' landlines now so forwarding is not an option, at least not for me.....and I don't have a 'smartphone' so cannot 'download app' but I'm probably in the minority there, but still a nice tip......anyway- thanks for the post......

 

THE (sad) SAGA CONTINUES .......... on and on and on (or really--- off!)

 

 

Tutor

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2 Messages

a year ago

The least AT&T can do is put out a message to affected customers stating that the problem is with their provider so people won't go nuts trying to fix it on their phones.

Tutor

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5 Messages

a year ago

Same here. Have not been able to access voicemail for over a week. Spent hours trying to figure it out until I came across this thread. I have a North Carolina area code. Thank you to all the those before me that have provided information even though it looks like there is no solution yet. And so we wait...

Contributor

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1 Message

a year ago

So I'm if course having the same issues & I have note 9. I'm paraplegic & bedridden & haven't been able to make it to my doctors appointments Iately because I've been ill. I've got several call's on my voice mail with no way to check them. I've tried everything & Samsung actually wanted me to ship the phone back to them for repairs which would leave me no way to call out in an emergency. Just don't know what to do at this point. Still waiting for the fix.....

WAKKAWAKKA

Mentor

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45 Messages

a year ago

ADMINISTRATOR....

 

Please take remove or change the message that appears 'Solved! Go to solution' on the thread tab......NOTHING HAS BEEN SOLVED.....merely the problem has been vaguely identified, not 'Solved'....

and the suggestion in the 'solution' of setting up a new voicemail box/number......well, that just does not sit well with those of us who have spent HOURS (not kidding) trying to get anything done from calling tech support.....no patience left for being on hold/transferred/going thru a who-knows-how-long process this may be......if this is a solution, AT&T should automatically do this for affected customers and notify them this is being done ahead of time, then once getting customer approval, creating new voicemail boxes/numbers, and immediately notifying customers of new mailbox number......seems simple to me.......................LET'S DO IT.........but first, let me put you on hold while I transfer you to another dept.....................

Teacher

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3 Messages

a year ago

Allow me to explain how the corporate world works: After all the
blamecasting is done and AT&T exhausts their Excuses Generator, they will
be forced to actually spend a few dollars and fix the problem. Then, to
"take good care of our most valuable customers", they will launch a
"vigorous investigation". After much study with charts and graphs in
PowerPoint and Excel, an intern will be fired and several executives will
be rewarded.

Anybody here expecting anything different ?

Contributor

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3 Messages

a year ago

Any idea on WHEN it might be fixed???? 

Contributor

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3 Messages

a year ago

Any idea WHEN it might be fixed?

Contributor

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1 Message

a year ago

I have called at&t several times about my issue. They tell me they're working on it to fix it and that I'm not the only one. Everytime I call they say wait 24 hours and reset my password. It's been 4 days and it still doesn't work! Anyone have these have these issues?

WAKKAWAKKA

Mentor

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45 Messages

a year ago

AT&T website chat tech told me issue to be fixed in 1/2 to 1 day  ------that was 3.5 days ago!!!!!   maybe they're on Venus time

Contributor

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1 Message

a year ago

I am having this problem, too. South Carolina number (803).

Teacher

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9 Messages

a year ago

At the moment, mine has started working. But it did that several days ago and failed again shortly thereafter. So we'll see.

Teacher

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6 Messages

a year ago

I received this email two days ago....I attempted to reach you in regard to a concern presented to AT&T and am following up with an email. My name is Antroinette **** and my number is ****. After reviewing the details of the concern and your account, I would like to speak with you.

Please call me between the hours of 9am - 4pm ET, M-F. If I am unavailable, please leave a message with a phone number where you can be reached and the best time to reach you.

Our top priority is to treat our customers to a premium experience every time they interact with us. Thank you for taking the time to contact us and explain your concerns.

Sincerely,

Antroinette ****
Office of the President

AT&T Services, Inc.
*****

 

 

This is how the phone call went when I was FINALLY able to get a hold of her...

 

 

The "president" suggested I carry my wife's phone around all day! We pay for two working phones and only have one. Then she suggested to not let any calls go to voicemail and just answer them... funny thing is when I called this president my calls went to her voicemail... it's just not possible to answer all calls as she clearly knows. I've been without a completely working phone for two weeks and I was given a $10 credit. Really? This phone call was completely unprofessional. Why would you even suggest answer every call and not allowing any calls to go to voicemail? If that were possible I would do it.

 

[edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

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