Voicemail service not available

After much aggravation, att has finally posted that it is a system problem. I would like to take credit but that might be egotistical. 

Tim,

I have been a customer of AT&T beginning 2004,having previously been with Cingular 10 years, pre AT&T's acquisition since 1994.  I have never experienced this level of service in those 25 years.  It is absurd that AT&T is not publicly acknowledging the voice mail issue nor providing publicly accessible updates. 

Voice mail may be left by callers, but as of today, Oct 9,  I have not been able to access these messages for 9 days now.  My wife is now experiencing the same issue.  I have received no text, no email nor any messages on my online account from AT&T notifying me of the problem, advising me of any actions to rectify the problem, nor any apologies.  AT&T certainly has these forms of communication available.  The only thing I receive from AT&T are notices that I am eligible for an upgrade.

"Sorry, the Service you have requested is not available. Please try again later.  Good bye".  This is message is wholly unacceptable. AT&T should be providing update messages instead.  Further, callers leaving voice mails should be informed of the issue when dialing an affected number, in order to avoid leaving voice mails which are unresponded.   Further, when calling technical support, they are not even aware of the issue.  This is really poor and sloppy internal communication.  It does not speak well of your head of tech or customer support, both of who should be fired.

As of today, I am unlocking my two Samsung S9s and moving over to Spectrum/Verizon.  I have had enough of AT&T's poor customer engagement.

Mark Cook

Hello @xieguahu,

We'd be more than happy to take a closer look into why you're unable to access your voicemail. We'll need some more details in order for us to better assist you. What kind of cell phone are you using? Are you referring to Visual Voicemail, or Basic Voicemail? What happens exactly when you try to access your voicemail? Please let us know. In the meantime, we recommend following the steps at this link to Troubleshoot your voicemail. Let us know if this helps.

Sean, AT&T Community Specialist

Yep if they aren't going to fix it or provide compensation we should all leave ATT.

I have an S9 and as of today started having issues with the voicemail.

OK, you've blamed a vendor.  That's easy. But we don't pay our money to a vendor. We pay it to AT&T.  When is AT&T going to fix our voice mail ?

I have filed a complaint with Better Business Bureau.  I would suggest you all do the same. 

me too

This is so ridiculous! It's been 9 or 10 days since my voicemail worked. Tried to move to another carrier but found out that my Samsung Galaxy 8 Active (which I purchased from AT&T) although unlocked won't work on any of the major wireless carriers. Would have to buy a new phone. So if I want voicemail (which according to the AT&T customer service rep "is just a feature and not imperative to using the phone"), I need to buy a new phone. Appalling customer service. 

I have a new S6 active and it started doing this yesterday morning. 

I guess it's a solved unsolved waiting game now?

My voicemail service has not been available for the past 8 days.  Customer service has not helped.  WHY is this taking so long to resolve?

Tim,

Like many others, I have had this problem for several days. This is issue had not been resolved it solved, so marking this as solved is plain wrong. It's also highly inappropriate that you have multiple customers contacting your "customer service" department and getting the responses we are getting. If you don't know what the issue is, don't go around telling us random things. Voicemail is a crucial function on most people's devices. Having it down for weeks is unacceptable. Fix this or you will be losing another customer. The only way I'll be sticking around is if there is a public announcement, some form of reimbursement (more than $20-$25), and a resolution before the weekend. I will be calling daily, and switching services over the weekend if not resolved.