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nuvision1001's profile

Teacher

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1 Message

Tuesday, October 1st, 2019 12:15 PM

Voicemail service not available

Phone:  HTC A9

 

When accessing voicemail I get the "Service Not Available" message.  It has been this way for the last 5 days ...

This is the first time this has happened in the last 4 years.

 

Thank you ...

Contributor

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1 Message

5 years ago

When will the voicemail issues be fixed? This is very frustrating when I PAY for YOUR services and YOU can't provide!!!!! We've been with AT&T for over 15 YEARS ..... maybe its time to switch!!!!!!!!!

Community Support

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232.7K Messages

5 years ago

Hello @Capemay,

Thanks for letting us know. We are aware of voicemail issues.

Its affecting customer in multiple markets. We are working with to resolve the issue as soon as possible. Its one of our top priorities at this time.

Callers to your voicemail may be able to deposit new messages. You may be able to retrieve your messages, the traditional way, by pressing 1. Be ready to enter your voicemail password if prompted.

If you don't remember it you can reset your voicemail password online using myAT&T. Simply go to My wireless, select a device, and choose Manage my device. Then, select Reset voicemail password.

We appreciate your understanding.


Kenneth, AT&T Community Specialist

Contributor

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1 Message

5 years ago

As of Oct 23 this is still not working properly.  If you get the voicemail indicator from the voicemail system, you then have to go into Visual Voicemail, click Settings.and Refresh, and then the voicemail shows up in Visual Voicemail and can be played etc. Appears to still be a notification refresh issue.

Tutor

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10 Messages

5 years ago

I have been having the same issue on 2 lines since last Thursday.  I have contacted support 4 times, had both SIM cards changed and reset the voicemail passwords numerous times.  I am so frustrated!  We have had the iPhone 11 and iPhone 11 Pro Max for less than 2 weeks and have had nothing but problems.  Customer support keeps telling me it will be fixed in 24-48 hours but it is still a problem!

Tutor

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11 Messages

5 years ago

I live in South Fl. Called ATT today because I've been having this problem for three days. They cannot give me a new voicemail box because that one wouldn't work either. The server is still down and they are working on it. So yeh, this resolution you posted is not a resolution. ATT get your act together and get a new vendor or server. Having no access to voicemails is unacceptable...period!!

Tutor

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11 Messages

5 years ago

Hey Kenneth!!! This doesn't work!! Don't waste our time!

Tutor

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11 Messages

5 years ago

Hey Kenneth!! This doesn't work. Don't waste out time with resolutions that don't work. FIX THE PROBLEM!!

Tutor

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5 Messages

5 years ago

I still can’t access my voicemail list and when I call voicemail it isn’t accepting my password. I’m afraid if I change it I really won’t be able to get those voicemails back. Ideas?

Contributor

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1 Message

5 years ago

10/23/19 - Called customer service to be told that Voice mail is being "enhanced"! The resolution outlook is 2 weeks!  Very vague for a leading company! This is an atrocious service why is it taking so long? I expect to be compensated for the loss of this service component! 

Tutor

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5 Messages

5 years ago

My voicemail is now working. You're right, AT&T should compensate customers for this lack of service. But doubtful.
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