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nuvision1001's profile

Teacher

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1 Message

Tue, Oct 1, 2019 12:15 PM

Voicemail service not available

Phone:  HTC A9

 

When accessing voicemail I get the "Service Not Available" message.  It has been this way for the last 5 days ...

This is the first time this has happened in the last 4 years.

 

Thank you ...

Accepted Solution

Official Solution

Teacher

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1 Message

2 y ago

I just noticed this same problem today on my Samsung S7.  I saw the voicemail icon and dialed voicemail.  I dialed my password and got the message "service not available".  I tried turning on airplane mode, waiting 10 seconds, turning off airplane mode, and dialed voicemail - same results.  I tried turning off the phone, waiting 10 seconds, turning it back on, and dialed voicemail - same results.

I reset my voicemail password via the myAt&t app, then dialled voicemail - same results.  Finally, I dialed voicemail and entered random characters as the password, and got the same message, "service not available", not a message about entering an incorrect password.  I tried dialing voicemail from my wireless phone and also from a landline.  In all cases, after being prompted for a password, and then entering a password, after a few seconds an automated voice announces "Service not available".  

Accepted Solution

Official Solution

Community Support

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2.6K Messages

2 y ago

Hello Community,

 

I apologize for the delay in responding to this thread. We’re aware that some customers may be having difficulty retrieving their voicemail due to a vendor server problem. We’re in contact with the vendor as they work to fix it.

 

If you would like to get your voicemail back immediately, please call us and request to have a new voicemail box set up. However, please know that all voicemail history will be lost.

 

Thanks and we apologize for any inconvenience.

Tim, AT&T Community Strategy

Official Solution

ATTHelp

Community Support

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175.8K Messages

3 y ago

Hello, @justme12,

 

Let's look at your Visual Voicemail. Have you been able to access data over the days Visual Voicemail has been down for you? If not or if you don't know, check to make sure cellular data is turned on. Go to Settings>Cellular Data>On.

 

If it's not an issue with your data, you may need to reset your network settings. Go into Settings>General>Reset>Reset Network Settings. At this point, you should need to enter your passcode. After, tap on Reset Network Settings.

 

If neither helps, let us know so we can continue to investigate.

 

James, AT&T Community Specialist

Tutor

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5 Messages

3 y ago

Anyone else have Visual Voice Mail unavailable - Call Voicemail. Been this way for two days now. Going to Voicemail on my iPhone Xs Max thats what I get - if I select Call Voicemail that works fine. I have restarted the iPhone numerous times, and have even left it off for half hour or so too.

 

Thanks 

Tutor

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5 Messages

3 y ago

That did it. Thanks so much for your help.

ATTHelp

Community Support

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175.8K Messages

3 y ago

@justme12 that's great news. We are glad your Visual Voicemail issues has been resolved. Thanks for your post, and for making AT&T your choice for Wireless & Entertainment!

 

Kenneth, AT&T Community Specialist

Contributor

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2 Messages

2 y ago

I am unable to set up my voicemail bc when I choose a password it won’t accept and says it not working try again later 

Contributor

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1 Message

2 y ago

Can i not use visual voicemail for the galaxy note 10+?

ACE - Sage

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90.4K Messages

2 y ago

Is it At&t branded?

Are you on prepaid!

 

Contributor

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1 Message

2 y ago

Hi, I'm having the same issue on both of my Note 10. I receive voicemail but the visual voicemail app (came pre-installed) is not working properly (doesn't display received voicemail) and no it is not AT&T branded. At least on the play store the At&t visual voicemail app is not compatible with this device.

GLIMMERMAN76

ACE - Expert

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22.5K Messages

2 y ago

If it's not Att branded then it won't work.

Contributor

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3 Messages

2 y ago

I got the voice mail back but again it has disappeared

Contributor

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3 Messages

2 y ago

Voice mail still does not work

 

Contributor

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3 Messages

2 y ago

This did not help!

Teacher

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2 Messages

2 y ago

I'm also having this problem with my Galaxy s 10. Deleted data, deleted cache, turned notifications and cell service off and on, no fix. Plus I have a notification that I have a voicemail, but there is none.

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