Announcements

For the latest on our response to Coronavirus (COVID-19), click here.

Teacher

 • 

1 Message

Tue, Oct 1, 2019 12:15 PM

Voicemail service not available

Phone:  HTC A9

 

When accessing voicemail I get the "Service Not Available" message.  It has been this way for the last 5 days ...

This is the first time this has happened in the last 4 years.

 

Thank you ...

Responses

Accepted Solution

Official Solution

Teacher

 • 

1 Message

6 months ago

I just noticed this same problem today on my Samsung S7.  I saw the voicemail icon and dialed voicemail.  I dialed my password and got the message "service not available".  I tried turning on airplane mode, waiting 10 seconds, turning off airplane mode, and dialed voicemail - same results.  I tried turning off the phone, waiting 10 seconds, turning it back on, and dialed voicemail - same results.

I reset my voicemail password via the myAt&t app, then dialled voicemail - same results.  Finally, I dialed voicemail and entered random characters as the password, and got the same message, "service not available", not a message about entering an incorrect password.  I tried dialing voicemail from my wireless phone and also from a landline.  In all cases, after being prompted for a password, and then entering a password, after a few seconds an automated voice announces "Service not available".  

Accepted Solution

Official Solution

Community Support

 • 

2.4K Messages

6 months ago

Hello Community,

 

I apologize for the delay in responding to this thread. We’re aware that some customers may be having difficulty retrieving their voicemail due to a vendor server problem. We’re in contact with the vendor as they work to fix it.

 

If you would like to get your voicemail back immediately, please call us and request to have a new voicemail box set up. However, please know that all voicemail history will be lost.

 

Thanks and we apologize for any inconvenience.

Tim, AT&T Community Strategy

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Official Solution

Brand User
ATTHelp

Administrator

 • 

111.7K Messages

a year ago

Hello, @justme12,

 

Let's look at your Visual Voicemail. Have you been able to access data over the days Visual Voicemail has been down for you? If not or if you don't know, check to make sure cellular data is turned on. Go to Settings>Cellular Data>On.

 

If it's not an issue with your data, you may need to reset your network settings. Go into Settings>General>Reset>Reset Network Settings. At this point, you should need to enter your passcode. After, tap on Reset Network Settings.

 

If neither helps, let us know so we can continue to investigate.

 

James, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

 • 

5 Messages

a year ago

Anyone else have Visual Voice Mail unavailable - Call Voicemail. Been this way for two days now. Going to Voicemail on my iPhone Xs Max thats what I get - if I select Call Voicemail that works fine. I have restarted the iPhone numerous times, and have even left it off for half hour or so too.

 

Thanks 

Tutor

 • 

5 Messages

a year ago

That did it. Thanks so much for your help.

Brand User
ATTHelp

Administrator

 • 

111.7K Messages

a year ago

@justme12 that's great news. We are glad your Visual Voicemail issues has been resolved. Thanks for your post, and for making AT&T your choice for Wireless & Entertainment!

 

Kenneth, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

 • 

2 Messages

7 months ago

I am unable to set up my voicemail bc when I choose a password it won’t accept and says it not working try again later 

Contributor

 • 

1 Message

7 months ago

Can i not use visual voicemail for the galaxy note 10+?

lizdance40

ACE - Sage

 • 

71.6K Messages

7 months ago

Is it At&t branded?

Are you on prepaid!

 

🐾 (The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

 • 

1 Message

7 months ago

Hi, I'm having the same issue on both of my Note 10. I receive voicemail but the visual voicemail app (came pre-installed) is not working properly (doesn't display received voicemail) and no it is not AT&T branded. At least on the play store the At&t visual voicemail app is not compatible with this device.

GLIMMERMAN76

ACE - Expert

 • 

19.2K Messages

7 months ago

If it's not Att branded then it won't work.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

 • 

3 Messages

6 months ago

I got the voice mail back but again it has disappeared

Contributor

 • 

3 Messages

6 months ago

Voice mail still does not work

 

Contributor

 • 

3 Messages

6 months ago

This did not help!

Teacher

 • 

2 Messages

6 months ago

I'm also having this problem with my Galaxy s 10. Deleted data, deleted cache, turned notifications and cell service off and on, no fix. Plus I have a notification that I have a voicemail, but there is none.

AT&T TV – All Your Entertainment In One Spot.  Learn more…