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New Member

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3 Messages

Sat, Sep 12, 2020 4:50 PM

Voicemail name change

I want to delete my current name on my cellphone voicemail. I have a droid and it won't give me the option to. I have to for security reasons, so do I just need to drop ATT and go to another carrier?

ATTHelp

Community Support

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175.9K Messages

1 y ago

Greetings @Ashcash,

 

We understand you'd like to delete the current name on your voicemail. We're going to need to ask some questions to better help.

  • What is the make and model of the android device that you have? 
  • When you say "voicemail name change" are you wanting to change the name that is in your greeting?

Jacob, AT&T Community Specialist 

New Member

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3 Messages

1 y ago

Hi Jacob. 

- When I say voicemail name, I mean the recorded name that goes along with my voicemail. In my voicemail personal options, one of them is listed as "Recorded name". 

- My phone is an alcatel 5041C. 

ATTHelp

Community Support

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175.9K Messages

1 y ago

Hey there @Ashcash!

 

Try the following steps to set up your voicemail box greetings:

  1. Access your mailbox by pressing the 1 key.
  2. From the Main Menu, press 4 for Mailbox Settings.
  3. Press 3 for Greetings.
  4. Choose the greeting you want to change:
    • Personal Greeting, press 1.
    • Extended Absence Greeting, press 2.
    • Name, press 3.
    • Group or Family Greeting (if applicable), press 4.
  5. After recording the new greeting:
    • If you’re happy with the recording, press 1.
    • To record again, press 2.
    • If you need more time, press 8 to pause up to 20 seconds. To resume, press any key to continue.
    • To cancel and return to the Greetings menu, press *.

Hope this info helps.

 

Lar, AT&T Community Specialist

New Member

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3 Messages

1 y ago

I don't think you all are understanding. I want to remove my name entirely. Can I do that so it reverts to just giving my phone number? 

ATTHelp

Community Support

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175.9K Messages

1 y ago

We can help you revert your personal voicemail greeting to the standard greeting, @Ashcash.

Here's how using the voicemail menu tree:

    • Press 1 to get to the main menu option to listen to messages
    • Press 4 to change your personal options
      • For Greetings or Name, press 3.
        • Press 1 for personal greeting.
          • Press 1 for standard greeting with your mobile number.

Give it a try, and let us know when you've corrected the settings.

Keny, AT&T Community Specialist

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