
New Member
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7 Messages
Voicemail Greeting
I am trying to delete my personal voicemail Greeting. When I got the new Google Pixel 6 plus, my old voicemail Greeting from 12+ years ago returned. I have not heard this voicemail Greeting in YEARS. When in voicemail menu the only option is to record a new one but I would rather use the standard voicemail greeting. When I change it to the standard voicemail greeting, It works BUT eventually my personal voicemail Greeting from 12+ years ago returns on its on..so I have to keep going in and changing it back to the standard greeting every couple of days..is this a glitch?
ATTHelp
Community Support
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215.7K Messages
2 years ago
Hey there @3rinnnn! To delete that old voicemail greeting, you will need to make sure that it is not set to be the Active greeting.
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3rinnnn
New Member
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7 Messages
2 years ago
(edited)
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ATTHelp
Community Support
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215.7K Messages
2 years ago
Thank you for responding @3rinnnn.
Have you attempted this in the browser on a desktop or laptop as the previous agent recommended? You may also be able to access these settings via Chrome on your phone.
Please let us know if you're able to remove the greeting that way. If not, we'll be happy to proceed from there.
Darais, AT&T Community Specialist
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3rinnnn
New Member
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7 Messages
2 years ago
@ATTHelp yes, I've tried no luck.
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ATTHelp
Community Support
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215.7K Messages
2 years ago
Hello @3rinnnn,
Thanks for informing us.
Please also try to change your greeting back to the default voicemail greeting by following the steps at the link provided.
Let us know if this helps!
Sean, AT&T Community Specialist
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AOG
New Member
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3 Messages
1 year ago
I am also having this issue and I just wasted an hour with ATT Customer Service trying to get it fixed to no avail.
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3rinnnn
New Member
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7 Messages
1 year ago
@AOG Do you also have a Google Pixel 6?
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AOG
New Member
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3 Messages
1 year ago
@3rinnnn I have a Google Pixel 3.
My voicemail from 11-12 years ago has been reappearing even after I change it, probably for about 6 months now that I am aware of. But I also don't have Google Voice set up so it's not that.
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3rinnnn
New Member
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7 Messages
1 year ago
@AOG I also do not have Google voice app either, technically it is already built into the phone app now for the new Google Pixel 6.. but thank you for ur response, I am guessing this is a Google Issue, so I will be contacting them next.
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AOG
New Member
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3 Messages
1 year ago
Please comment if you find something out! I had an iPhone when I recorded the voicemail that keeps getting resurrected, but I was also on AT&T, so AT&T service is the only thing I can think of that was the same.
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