New Member
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2 Messages
Visual Voicemail
I am using AT&T service on a Blackberry Priv. Visual Voicemail has been working perfectly and now suddenly won't play messages, showing the following when the Play button is pressed. "Could not play message. Please try again later or call voicemail."
I have cleared the cache and restarted my phone several times with no success. Any ideas?
Thanks - MST
ATTHelp
Community Support
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231.5K Messages
4 years ago
Hello, @MST,
Thank you for reaching out. Press 1 to access your voicemail by directly calling in. Let us know if you can't play it.
Check Apps to see if Visual Voicemail needs to be updated on your Blackberry. Which software version is it running? Please let us know.
James, AT&T Community Specialist
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formerlyknownas
ACE - Sage
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117.2K Messages
4 years ago
You must be connected to the cellular network to download and play visual voicemail. If you are using Wi-Fi calling or only connected to Wi-Fi you will have to connect to cellular in order to get access
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jmpate
New Member
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2 Messages
4 years ago
I'm having a problem with visual voicemail as well. I just activated a Samsung Galaxy 9, went through the setup process and visual voicemail does not work. I've searched the internet and looked at videos and from what I can tell, it came preinstalled and should be working. Sure, I can access voicemail the regular way but visual voicemail is supposed to be part of the plan I pay for and I would like for it to work.
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