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5 Messages

Wed, May 29, 2019 7:21 AM

Visual voicemail

I switched to a warranty replacement phone, but only 8 transferred over. I've read everything I can find about how to transfer the voicemails, but none of the few "answers" I found came even close to working. 

Is there actually a way to do this?  I'm not sure how 8 came over and I can't find any .vvm files on my old device. I have to send the old phone back asap, so I don't have much time. 

Thank you.


Accepted Solution

Official Solution

Brand User

Community Support


136.7K Messages

a year ago

Good morning @Lastchance2500,


We'd be glad to assist you. If you back up your voicemails then you should be able to transfer the files to your new device. Check out this support article on Transferring data for more information. 


If you did not back up your voicemails prior to switching devices, then there is no way to retrieve them. Thanks for reaching out to us. 


Makaela, AT&T Community Specialist.

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