Visual VM

Hello, @JMPA. Thanks for reaching out to us about setting up your visual voicemail. We know how important this feature is!

So, two things that usually clear this up are changing your voicemail password and then setting up your visual voicemail. 

First, let's try to change the password on your voicemail box. You can also use this link to troubleshoot your voicemail. We made sure this link is specific to your device for your convenience! To reset your voicemail box password:

1. Go to your myAT&T account overview and open the My wireless section.
2. Scroll to My devices & add-ons and choose the device you want to manage.
3. Select Manage my device.
4. Under Device options & settings, choose Reset voicemail password and follow the prompts.

Once this is done, try setting up your visual voicemail. This link is also, specific to your device! 

If this does not resolve the issue, please reach back out to us and we can look into this further. 

TT, AT&T Community Specialist

Thank you for the links and information but it still wouldn't connect. I did notice that I do not have a visual voicemail button on my phone pad but I did hard press the number one button. After the connection failed, I received a message that said to 'confirm that the visual voicemail service is activated'. I went to my account and only saw the Basic Voicemail is there. Could this be why it will not connect?

Thank you so much for your assistance! 

Thank you for responding back to us, @JMPA. 

Do you have the AT&T Visual Voicemail app on your device? If so, go to the Google Play Store and make sure the app is up-to-date! 

In the meantime, try to use this link to troubleshoot your voicemail.

Let us know if the AT&T Visual Voicemail app is on your phone.

TT, AT&T Community Specialist

Yes, the blue app was installed on the phone when I received it. I installed the green one after the blue one wouldn't work. I just checked the Play Store...there is no update available for either app.

Thank you for sharing those details, JMPA. Let’s meet in a Direct Message (DM) to discuss your Visual Voicemail.

Please check your Direct Message Inbox for a message being sent to you. Look for the chat icon next to the bell icon in the upper right corner of the Forums page.

In the meantime, make sure that you have performed AT&T Setup and Transfer which is AT&T's device setup app that helps users easily set up their Android smartphones and tablets. All Setup & Transfer versions support all previous features, such as Wi-Fi, Mobile Transfer, myAT&T, DIRECTV, Visual Voicemail, email, and Facebook (if preloaded).

Make sure to meet us in the DM so that we can look into what's going on with your Visual Voicemail service.

Lar, AT&T Community Specialist