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The Samsung Galaxy Z Flip4
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New Member

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2 Messages

Tue, Aug 17, 2021 6:59 PM

Upgraded to Samsung S21 Ultra

I just upgraded a couple months ago to the Samsung S21 Ultra. Is there a way to downgrade to something less spendy for my bill? I was under the impression that my old S9+ would help with the bill more than it is. 

Accepted Solution

Official Solution

ACE - Sage

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101.8K Messages

1 year ago

If you are past the 14 day return date, you cannot return it. 

Credits for your S9 Take 2 to 4 months the show on your bill.

And if you upgrade and terminate your current installment agreement you also terminate the promotional credit deal that you should be receiving for your S9.  

New Member

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2 Messages

1 year ago

Bummer. I even tried to return it before my 14 days were up and they didn't have my old phone anymore. So I tried to get ahold of AT&T to send my old one, they put in a ticket and I never heard from them again. :(

ACE - Sage

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101.8K Messages

1 year ago

You could not get your old phone back once you gave it up.   

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