Updating problem

Well i have a serious problem with updating my At&t Samsung s4 device the problem is that i'm outside the US and everytime i checking for updates it says (no update available for your device please try again after 24 hours) i check after 24 hours and nothing change i have this problem since like 2 years,,, do i really have to be in the US to be able to update the device!!
Please if there's any idea can help me with that i'll be appreciate it,,, Thanks..

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Accepted Solution

Official Solution

Lilybell2

ACE - Professor

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1.8K Messages

5 years ago

@ali994 wrote:
Thanks for the replay so if i am outside the US i can't update the device and there's no other way?!

There is no other way. Your device is running an operating system customized for AT&T; therefore, it cannot be updated with another carrier's software, only AT&T updates will work. The only way your phone can receive an update from AT&T is over the air from the AT&T network. In order to connect to the AT&T network, the phone must physically be in the United States and be using an AT&T sim card.

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lizdance40

ACE - Sage

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77.8K Messages

5 years ago

Carrier branded devices must be using that carriers SIM card and using that network.

We don't advise non US customers buy ATT devices for use outside the country.

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.