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Contributor

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3 Messages

Sat, Mar 12, 2016 3:02 AM

Updating problem

Well i have a serious problem with updating my At&t Samsung s4 device the problem is that i'm outside the US and everytime i checking for updates it says (no update available for your device please try again after 24 hours) i check after 24 hours and nothing change i have this problem since like 2 years,,, do i really have to be in the US to be able to update the device!!
Please if there's any idea can help me with that i'll be appreciate it,,, Thanks..

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Lilybell2

ACE - Professor

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1.9K Messages

5 years ago


@ali994 wrote:
Thanks for the replay so if i am outside the US i can't update the device and there's no other way?!

There is no other way.  Your device is running an operating system customized for AT&T; therefore, it cannot be updated with another carrier's software, only AT&T updates will work.  The only way your phone can receive an update from AT&T is over the air from the AT&T network.  In order to connect to the AT&T network, the phone must physically be in the United States and be using an AT&T sim card. 

 

 

 

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lizdance40

ACE - Sage

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79.5K Messages

5 years ago

Carrier branded devices must be using that carriers SIM card and using that network.

We don't advise non US customers buy ATT devices for use outside the country.

 

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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3 Messages

5 years ago

Thanks for the replay so if i am outside the US i can't update the device and there's no other way?!

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