You Could WIN A Year Of Wireless Service – Learn More!



1 Message

Wed, Jun 19, 2019 2:28 AM

Updates on prepaid service

My lg v40 hasn't received an update since I purchased it. I currently have it on a prepaid plan. Is that why I don't get updates? What's the deal? The phone should have had 3 updates according to y'all's website. I'm stuck on last Decembers security patch. 


Accepted Solution

Official Solution

Brand User



107.6K Messages

7 months ago

Good morning @owensdill12,


We'd be glad to assist you. Check out this support article on Software updates for the LG V40, it will walk you through how to install the update. Thanks for reaching out to us. 


Makaela, AT&T Community Specialist.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.