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Contributor

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1 Message

Tue, Apr 16, 2019 10:55 AM

Update galaxy s8 plus

My phone keep asking for updates software I did it like 3 times and it's still ask for update it have a envelope with a ! On the top rite hand corner I don't know what else to do please help 

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ATTHelp

Administrator

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113.8K Messages

a year ago

Hi @Ralphy,

 

We'd love to help! If you are still receiving a notification after updating your device, we suggest clearing your cache partition. You can do so by:

  • Turning off the device. Hold the volume up, home, and power keys afterwards.
  • When the phone vibrates, release the power key. Continue to hold the other two keys.
  • When Android system Recovery appears, release the two keys and navigate to it using the volume down key.
  • Press the power key to select it. Then select reboot system now to restart your phone.

Let us know if you are still receiving the notification after trying this!

 

Collin, AT&T Community Specialist

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