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Tutor

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4 Messages

Mon, May 20, 2019 6:28 PM

Unlocking Samsung J3

Hi,

I tried unlocking my Samsung J3 (2019) by carefully entering the code that I received by mail. But the device displays "incorrect code". I have already tried 4 times. 

Thanks in advance

Responses

Accepted Solution

Official Solution

Brand User
ATTHelp

Community Support

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126.9K Messages

a year ago

Hello @Azerty78

 

Allow us to be of help with unlocking your cellphone!

 

We recommend using our AT&T Device Unlock Instructions article by selecting the Samsung option and scroll down to the specific device model number to follow the detailed information provided.

 

Please know that after 5 unsuccessful device unlock attempts, the cellphone will permanently lock to the AT&T network.

 

We hope this helps, and thanks for reaching out to the community!

 

Dwight, AT&T Community Specialist

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Tutor

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4 Messages

a year ago

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Tutor

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4 Messages

a year ago

Hi,
Thanks for your answer.


I have already looked at the instructions you recommended and it did not solve my problem.Because I was sent the "device unlock code" by AT&T but I am asked for the "network unlock code" to unlock my phone.

Contributor

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2 Messages

a year ago

Any update? I'm having the exact same issue with the same phone.

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