New Member
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2 Messages
Unlocking my ATT device
I’ve had an asus memo pad 7 LTE since around 2016 so I know I paid it off yet ATT won’t unlock it because of a bill I owe on a different device. To me, that makes no sense. The tablet is a $30 tablet (at best) and it is in fact paid off and has nothing to do with the other devices that I do owe money to ATT for. Unfortunately the pandemic came and I got sick and I was forced to get on disability due to organ damage that Covid caused.
formerlyknownas
ACE - Sage
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107.2K Messages
2 months ago
Please connect these two dots because what you have posted makes absolutely no sense.
If you purchase a phone (?) from AT&t on installments, the phone is lost, stolen, or damaged beyond repair and you do not have insurance, you still have to pay off that device. You took out a loan saying that you would pay it off.
You are required to have your account in good standing in order to have devices unlocked.
If you are requesting to unlock as an existing customer, but the phone you're asking to unlock is not the phone that you are paying for then you have created a catch-22 that confuses the portal, by using it in place of the original device. And you can't request to unlock this different device as a non Customer because the AT&t portal will say that it's being used on another account. That account of course is yours.
So please lay out the full story here and maybe we can explain why you are getting turned down.
Where did the tablet come from? Did you purchase it new or used? Are you using it on the same line for the device that was stolen? Is it an insurance replacement? You indicate your original device was stolen in Mexico. Did the tablet come from Mexico? Is it even locked to AT&t USA or is it an AT&t Mexico tablet? And if the message you're getting kicked back is that it's not an AT&t device or that is already unlocked, what makes you think that it is an AT&t USA device and that it is locked to AT&t?
If the device in question is an insurance replacement for the original device you have a different catch-22. Number one the device is not registered with AT&T so you have to contact them to correct the IMEI. And second you still have to pay it off just as you would the original device.
If you purchase the device second hand it is possible the original owner didn't pay it off in which case again AT&T is not going to allow you to unlock the device until the original owner does pay it off.
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