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New Member

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3 Messages

Sat, Oct 24, 2020 12:27 PM

Unlocking Motorola One 5G

Hi, I would like to buy the Motorola One 5G - unfortunately it is only available locked from AT&T. I currently am on a pre paid Mint Mobile 1 year plan, and would like to know how difficult it would be to buy this phone and unlock it to work on T-Mobile Cell towers. 

Since I plan to buy the phone out right for full price, I should be able to unlock it as soon as I receive the phone correct? I have read in other places that you need to have an AT&T sim card in the phone in order to go through with this process. Is this true? Is it possible for me to unlock the phone without ever signing up for an AT&T plan / sim card?

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Employee

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15.8K Messages

a month ago

Not possible At&t sells phones at bear cost and they make money on the service not the phones. Therefore they require what I stated above to be unlocked regardless if you buy it up front or on

payments

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While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Constructive

Employee

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15.8K Messages

a month ago

No At&t requires 6 months service for prepaid or 60days on postpaid At&t probably won’t let you walk out with a phone without some sort of service agreement  

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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3 Messages

a month ago

So there is no way that I can just buy the phone outright? I am willing to pay full price but I do not want to buy any sort of plan / service agreement.

New Member

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3 Messages

a month ago

Thanks for the info. Looks like I will have to find a different phone. Didn't know that at&t was this anti-consumer. Thanks!

GLIMMERMAN76

ACE - Expert

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20.7K Messages

a month ago

att is not anti consumer.  That would be moto since its a ATT only device.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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