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Sat, Sep 19, 2020 1:15 PM

Unlocking a Samsung Note 4 with a broken screen

I am attempting to unlock a Samsung Note 4, Model SM-N910A, that has a broken screen.  I downloaded Kies to recover the data and it says the phone is locked.  The problem is, I have never setup a password, pin or any type of lock screen on this device.  Is there any other way around this so I can recover my data from this phone and put it on my new phone? 


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Community Support


137.3K Messages

a month ago

We hate to hear you're having trouble accessing your device features @rdmdc. Let's check this out for you!


Please know that security lock features on the damaged cellphone cannot be bypassed. It may require you to do a factory reset.


If you prefer not to reset the device but instead recover/transfer your data to a new phone, it would be best to reach out to Samsung for additional assistance.


We hope this info helps, and thanks for reaching out to us!


Dwight, AT&T Community Specialist 

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ACE - Professor


1.9K Messages

a month ago

If the data on your phone was being backed up to Samsung's cloud, it should still be available for a new Samsung phone.


If the data on the phone was being backed up to Google's cloud via a Google account, it would automatically download to a new Android phone, providing you used the same account on the new phone as used on the old phone.





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