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Mon, Oct 26, 2020 12:28 AM

Unlocking a device

Bought a phone from EBay.

AT&T website says my device has a balance owing so I asked an agent via LiveChat and she confirmed there actually wasn't a balance.

What do I do? 

I'm not a customer currently

Thank you



ACE - Sage


79.5K Messages

a month ago

Contact the seller. There really isn’t anything a AT&T can or will do for you because you are not the original purchaser of the phone.

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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