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Contributor

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3 Messages

Sun, Nov 11, 2018 8:54 PM

Unlocked Samsung Galaxy S7 Active seeking updates

I have an unlocked Samsung Galaxy S7 Active (G891A). It is currently updated to baseband version G891AUCS2BQH1, and cannot receive further updates because when checking for updates, it believes it is up to date. I gather from this thread [https://forums.att.com/t5/Android/Oreo-upgrade-unlocked-Samsung-Galaxy-s7/m-p/5566528#M107599] that I can only receive FOTA updates if I have an active AT&T SIM card.

 

My question is, if I go out and buy a prepaid AT&T SIM card and put it in my unlocked phone, will that be enough to get software updates? Do I need to enter a contract or something as well?

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Accepted Solution

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Brand User
ATTHelp

Administrator

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112.9K Messages

a year ago

Hello @SGS7AQ!

 

In order for your phone to receive the latest FOTA update an active carrier SIM card is required to be installed on your device.

 

We hope this info helps!

 

Lar, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Accepted Solution

Official Solution

Brand User
ATTHelp

Administrator

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112.9K Messages

a year ago

Hello @SGS7AQ

Checking back on your original post (OP) and the included thread, to receive AT&T Software Updates you must have an AT&T branded device and active SIM card/plan.

If you unlocked device is an AT&T PREPAID branded device with an active AT&T PREPAID SIM and plan you will be able to receive software updates.

We hope this clarification helps!

Kenneth, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Accepted Solution

Official Solution

billsite34

Guru

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320 Messages

a year ago

@SGS7AQ

I see that you aren't a US resident. Are you in the US?

You must be connected to the AT&T network(in the US).

Bill

Contributor

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3 Messages

a year ago

Thanks, but as I said in my OP, I knew that already. My question is, are there any other criteria that I have to meet?

Contributor

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3 Messages

a year ago

Well spotted! I am not currently in the US, but I will be traveling there soon, and wanted to know if I would have an opportunity to update my (AT&T branded) phone while I'm there. So far it sounds hopeful.

Brand User
ATTHelp

Administrator

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112.9K Messages

a year ago

Helllo @SGS7AQ

 

Thanks for posting back.

When you arrive please visit an AT&T Retail location, which are often found close to all major ports of entry, to pick up an AT&T SIM.

Thank you very much for posting in AT&T Community Forums. Wishing your safe travels, and Happy Holiday Season!

Kenneth, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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5 Messages

I stay in Nigeria...is there any way i can upgrade my software without coming to the us
Constructive

Employee

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7.8K Messages

not possible

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

a year ago

It's not lock I just need to get a sim card

Contributor

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1 Message

6 months ago

When I check for updates, I receive a message that there are no updates available, but I am told that I need firmware updates. When I look in Sammobile for firmware updates for Samsung Active 7 G891A, I don't find any. Any ideas? 

Contributor

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1 Message

4 months ago

My question is how a person out of the US can update the phone ? 

New Member

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7 Messages

OTA upgrades won't work when you are out of the US or using a non AT&T SIM card. The only options are to send the phone to the US to get it upgraded by a friend, which likely isn't a feasible option for most people.

The only other option, other than OTA, is that on many phones it is often possible to sideload upgrades by downloading the upgrade to a computer and then using specialized software to apply to the phone. This is a procedure that's quite complicated and not supported by AT&T and you'll spend a lot of time trying to make it work. Also this process completely wipes the phone so it's not a very friendly upgrade process.

New Member

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5 Messages

a month ago

I reside in Nigeria and i use at&t samsung s7 active, plz is there any way i can upgrade my software
Because am in Nigeria
Please i need ur help
Note: This comment was created from a merged conversation originally titled software upgrade of AT&T Samsung s7 active

New Member

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5 Messages

Please i need ur reply urgently

New Member

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7 Messages

a month ago

The least expensive way to do this is to buy a prepaid SIM card on an AT&T MVNO (Red Pocket is hard to beat). SIM card plus a minimal one month plan is $10 including shipping cost for SIM card. All my Red Pocket phones receive OTA updates as they would if they were on a "mainline" AT&T plan.

New Member

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6 Messages

a month ago

My phone will not get critical security updates either! I have fully unlocked AT&T LG V35 thinQ that was ONLY sold on AT&T and now I use on Cricket who is owned by AT&T. I had T-Mobile unlocked Samsung Galaxy s8 Active that got updates on Cricket. They would download and say 'Thank you for using T-Mobile.' Why on earth can't AT&T do that too. You own Cricket Wireless! Please release updates to at least us Cricket users using AT&T phones.

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