Tutor
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9 Messages
Unlocked Note 3 Software Update Issues.
Hello, I noticed that ATT pushed out the android 5.0 update on the 24th for the note 3. I have a note 3, but it's unlocked from a family member being used on another network for now. Can i still get this software update or will I have to resort to rooting?
It keeps saying software update interrupted, nothing available for your device and that it is up to date. Help would be gladly accepted!
ATTMobilityCare
Community Support
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15.2K Messages
8 years ago
Hi @limbylimb
In order to receive the AT&T update, your device would need to be connected to the AT&T network. The over-the-air update would not be able to be downloaded whilst connected to another network I’m afraid.
I hope this helps!
Charise
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limbylimb
Tutor
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9 Messages
8 years ago
I recieved 4.4.4 after recieving the phone through manually launching the AT&T software update though, and this was while I was on my new network. I don't need the update pushed to me automatically, I can check manually. My question is, can I get it at all?
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GLIMMERMAN76
ACE - Expert
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23.6K Messages
8 years ago
no they have changed the way they do updates.
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limbylimb
Tutor
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9 Messages
8 years ago
Can i just go through kies? An at&t store told me that I should still recieve the updates if I check back manually... I'm recieving conflicting information and all things I've researched have told me that I can still get the update through manual means such as kies or manually checking inside about phone.
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marcopoloub
Contributor
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2 Messages
8 years ago
I have an unlocked N900A with 4.4.2 and tried with KIES 3 and indicates that i haved the latest firmwaer , and now i dont know what to do to get the update : (
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GLIMMERMAN76
ACE - Expert
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23.6K Messages
8 years ago
I can tell you from reading other forums its hit or miss if you will get the over the air update. I have not read of anyone getting Lollipop if there on another carrier. As for Kies it will not update an att phone anymore at least the s5 note 3 and note 4.
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limbylimb
Tutor
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9 Messages
8 years ago
Went to an AT&T device support center today, and it just so happens someone with the same phone came in with the same exact issue, and he was on ATT's network. The solution is just to wait for it and the person at the store assured us both we'd get it eventually if we check manually from the phone and that this seems to be happening with the note 3.
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Missp2513
Contributor
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1 Message
7 years ago
I know this is an old post but I'm adding this solution for those still trying to update. I have an AT&T Note 3 that I unlocked and am I now using on another network so of course I could not get the updates from AT&T. I did an online chat last night with an agent on Samsung's website and she let me know that I could go to the Samsung counter at Best Buy to update my phone. I went today and got my phone updated to 5.0 in about 10 minutes. So if all else fails try to go to your local Best Buy and update.
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