Uniquely for you. Order the new Google Pixel 6, now!
turneyja's profile

Contributor

 • 

1 Message

Tue, Jul 5, 2016 5:55 PM

Unlocked LG G Flex 2 Updates

I have a LG-H950 LG G Flex 2 unlocked phone. I bought it new from Amazon. I am currently using it on the Cricket network. I am not getting the over the air updates. How do I get them. I currently have software H95011x and I know the H95011z version is the current one but I am unable to access it through my phone. Is there another way to get the software, either on the internet or going to the AT&T store? Any help would be appreciated.

ATTHelp

Community Support

 • 

172.7K Messages

5 y ago

Greeting @turneyja!

 

Excellent question! I know how important it is to keep up with the latest and greatest software! Over the air is definitely the most convenient way to receive updates, my apologies for the issues you are having with that.

 

Unfortunately we are only able to push updates out to devices currently connected to the AT&T cellular network.

 

Not to worry however!

 

Your best option will be to try LG’s own phone management tool. This is a great little program known as LG PC Suite, and will allow you to update your phone by connecting it to your PC.

 

You can find information and the download link for that program here at LG’s website!

 

Thank you for the question turneyja and thanks for posting! Have a sublime rest of your day!

 

Sam, AT&T Community Specialist

Need help?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.