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L

New Member

 • 

1 Message

Wed, Nov 4, 2020 3:54 AM

UNLOCK

where can I go if I can't locate the request number for my unlock?

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
ATTHelp

Community Support

 • 

200.5K Messages

2 y مضت

Hi @LGoody,

 

Thank you for reaching out. We are more than happy to look into this for you.

 

Regarding your unlock request. we want to know

  • when did you make this request
  • did you receive an email after the request
  • if you didn't, have you checked your spam, junk, bulk email files
  • what specific device are you trying to unlock
  • are you the original owner of this device

With more information, we can assist further.

 

Doyin, AT&T Community Specialist.

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