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Wed, Nov 4, 2020 3:54 AM


where can I go if I can't locate the request number for my unlock?

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Community Support


200.5K Messages

2 y مضت

Hi @LGoody,


Thank you for reaching out. We are more than happy to look into this for you.


Regarding your unlock request. we want to know

  • when did you make this request
  • did you receive an email after the request
  • if you didn't, have you checked your spam, junk, bulk email files
  • what specific device are you trying to unlock
  • are you the original owner of this device

With more information, we can assist further.


Doyin, AT&T Community Specialist.

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