For the mom who gives us everything - Mother's Day gifts that connects us.
The Samsung Galaxy S24
moorecm2019's profile



1 Message

Friday, November 15th, 2019 4:21 PM


I’m attempting to unlock an At&t phone which I own.  I’m being told the account belongs to another line.  I paid off the old balance on the account, and then purchased a 30 day prepaid sim plan.  What do I need to do to unlock this phone?  I attempted to do so online, but I get an error message.  When I spoke with At&T support; they were unable to help me. 


I paid over $1,000.00 for this phone and I’d really like to use it.  I don’t have strong At&t service where I live/work so I want to unlock it to use my Verizon SIM card in it. 


Can you kindly assist me?  What do I need to do to get an unlock code for this phone?  There is no balance and no post paid plan attached to the phone’s IMEI #.


I’d greatly appreciate your assistance with this matter.



Community Support


231.4K Messages

4 years ago

Greetings @moorecm2019,


We hate to hear that your no longer wanting service with us. Don't worry we'd be more than happy to help you out with unlocking your device. We understand that having strong service matters to you.


We're going to invite you into a private message were we need some account information from you.


Jacob, AT&T Community Specialist

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