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Tue, Nov 6, 2018 2:38 PM
Hi, i have got a ZTE Maven 3 phone and i need to unlock it
the phone was bough from Ontario Mills, CA and i was informed by the AT&T sales person that it can be unlocked at any time
2 years ago
Thank you for informing us. Has your AT&T PREPAID device been active for at least six months? Before submitting an unlock request on our Device Unlock Portal, please be sure to review our Unlock Eligibility Requirements to find out what's needed to unlock your AT&T phone. Let us know if you have any further questions or concerns.
Sean, AT&T Community Specialist
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We have information to help! Take a look at things to know about unlocking a device through AT&T. It will tell you how to unlock your phone and also list the requirements before it will be unlocked.
We hope you're having a great week!
James, AT&T Community Specialist
Hi @james, thanks for the reply
I have got a prepaid line for a month and have paied more as I was informed that I can unlock the device anytime
I have made the unlock request and it was declined
How can I sort out this issue